Doorperson | Riviera Dining Group

Rival; Miami (FL); Hybrid; USD 40,000 - 70,000; Full time

Job summary

Riviera Dining Group in Miami is seeking a Guest Arrival Ambassador to warmly welcome guests at the front door, manage arrivals, and share information on reservations, wait times, and venue offerings.

This highly visible role delivers a polished, luxury guest experience from arrival to departure. You should be service-driven, professional, and adept at coordinating guest flow in a fast-paced, upscale environment.

Qualifications

• Previous experience in a high-volume hospitality setting preferred.
• Strong understanding of restaurant operations and guest etiquette.
• Outstanding customer service, communication, and interpersonal skills.
• Ability to multitask and stay composed in a fast-paced environment.
• Flexibility to work evenings, weekends and holidays.
• Professional appearance and positive attitude.

Responsibilities

• Warmly welcome and assist guests on arrival with directions and information.
• Manage entry, reservations, waitlists, ID checks, and policy adherence.
• Enforce Riviera Dining Group dress standards professionally.
• Coordinate guest flow during peak service periods.
• Communicate wait times and manage seating systems accurately.
• Collaborate with hosts and leadership to optimize seating.
• Upsell premium offerings such as bar seating and bottle service.
• Provide accommodations support for children, elderly guests, and others.
• Maintain a clean, welcoming entrance reflecting brand standards.
• Thank guests at departure to leave a memorable impression.

Skills

Guest services

Customer service

Communication

Interpersonal skills

Multitasking

Professional appearance

Job description

WHO ARE WE?

Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.

Job Description

POSITION SUMMARY

As a guest arrival ambassador, you will create an exceptional first impression by warmly welcoming guests at the front door, managing the flow of arrivals, and providing information regarding reservations, wait times, and venue offerings. This highly visible doorperson role ensures a seamless, elevated guest experience while maintaining a polished and inviting entrance environment. The ideal candidate for the front entrance host is service-driven, professional, and passionate about delivering luxury hospitality from the moment guests arrive through their departure.

RESPONSIBILITIES

• Warmly welcome and assist guests upon arrival, providing directions, information, and personalized service.
• Manage guest entry, including reservations, waitlists, identification verification, and adherence to venue policies.
• Uphold and professionally enforce Riviera Dining Group's Smart Dress Code standards.
• Coordinate guest flow and traffic management during high-volume service periods.
• Accurately communicate wait times and maintain reservation and seating systems.
• Collaborate with Hosts, Hostesses, and restaurant leadership to optimize seating availability and guest experience.
• Identify opportunities to enhance the guest experience through upselling premium offerings, including bar seating and bottle service.
• Provide attentive service to guests requiring additional accommodations, including children, elderly guests, and individuals with special needs.
• Maintain a clean, organized, and welcoming entrance area that reflects the standards of the brand.
• Thank and acknowledge guests upon departure, creating a memorable final impression.
• This is not an exhaustive list of job responsibilities.

REQUIREMENTS AND QUALIFICATIONS

• Previous experience in a high-volume restaurant, hospitality, guest services, host, hostess, concierge, or customer-facing role preferred.
• Strong understanding of restaurant operations, reservation systems, and hospitality etiquette.
• Exceptional customer service, communication, and interpersonal skills.
• Ability to multitask and remain composed in a fast-paced, high-energy environment.
• Strong organizational skills and attention to detail.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and work both indoors and outdoors as business needs require.
• Professional appearance, positive attitude, and commitment to delivering exceptional guest experiences.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift, carry, push, or pull up to 50 pounds as needed.
• Frequent bending, reaching, twisting, and repetitive movements.
• Ability to work in a fast-paced environment with varying noise levels and temperatures.
• Ability to safely navigate busy operational areas and work around equipment, wet surfaces, and other workplace conditions.

The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job.They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.