DOORMAN EXPERIENCED

Building Services of America; Chicago (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health

Vision

401K

Employee Referral Program

Job summary

Building Services of America in Chicago, IL is hiring Doorman/Concierge staff to monitor entry points, verify identities, and enforce access control for residents and guests. The role requires vigilant surveillance, accurate record keeping, strong customer service, and the ability to work varied shifts including weekends.

Physical tasks include signaling and light lifting; a high school diploma and 3+ years of security experience preferred.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of doorman/concierge/security experience.
• Excellent verbal and written communication with residents and staff.
• Strong attention to detail and observation to monitor security systems.
• Dependable, punctual, and able to fulfill scheduled shifts.
• Must maintain an active working telephone number.
• Must be able to regularly lift up to 20 lbs.

Responsibilities

• Manage entry and exit points, verify identities, and enforce access control.
• Utilize surveillance systems and respond to security concerns.
• Record data on incidents, damage, and equipment malfunctions.
• Maintain logs related to people, property, and packages.
• Provide outstanding customer service to residents and visitors.
• Identify and register residents/visitors and ensure sign-in.
• Monitor cameras and respond to incidents, including property emergencies.
• Keep lobby area clean and organized.
• Clean debris, snow, and ice from sidewalks.
• Remain at assigned posts; seek coverage when needed.

Skills

Customer Service

Attention to Detail

Verbal Communication

Written Communication

Problem Solving

Punctuality

Physical Fitness

Education

High school diploma or equivalent

Job description

1st-6:00 AM - 2:00 PM;7: 00 AM - 3:00 PM;8:00 AM - 4:00 PM

2nd-2:00 PM - 10:00 PM; 3:00 PM - 11:00 PM;4:00 PM - 12:00 AM

3rd-10:00 PM - 6:00 AM;11:00 PM - 7:00 AM;12:00 AM - 8:00 AM* Schedule hours and days vary by location. Weekend shift availability is required for ALL positions*

Pay Rate COE: $18.00 PH

Key Responsibilities

• Professionally manage entry and exit points, verifying identities, and ensuring that only authorized individuals access the building.
• Utilize surveillance systems to monitor the premises, promptly responding to any suspicious activity or security concerns.
• Understand specific and general instructions, including additional and emergency protocols.
• Record data accurately, including property damage, unusual occurrences, and equipment malfunctions, reporting to both building and BSA management.
• Maintain clear and accurate logs related to people, property, and packages.
• Provide outstanding customer service to all individuals encountered while on duty.
• Identify and register all residents and visitors upon arrival, ensuring proper sign-in procedures.
• Monitor security cameras within the facility and respond to incidents, including property emergencies.
• Enforce access control procedures set by building management.
• Keep the lobby area clean and organized, contributing to a positive first impression for residents and visitors.
• Clean debris, snow, and ice from sidewalks.
• Doormen should stay at their assigned location at all times, excluding during scheduled breaks, when using the restroom, or when required in another area in the building by the on-site manager.
• When leaving assigned posts, it is the responsibility of the doorman to seek coverage from building staff.
• Code of Conduct:
• Confidentiality: Strictly adhere to a policy of discretion and confidentiality. Do not engage in gossip or share rumors about residents, fellow staff, or any sensitive matters related to the building.
• Professionalism: Uphold a high standard of professionalism at all times. Your conduct sets the tone for the building's environment, and residents should perceive you as focused, reliable, and committed to your responsibilities.
• Favoritism Prohibition: Maintain impartiality and professionalism. Refrain from providing special favors or privileges to specific residents, guests, or colleagues.
• Workplace Communication: Limit communication to work-related matters during duty hours. Engaging in personal conversations, including discussions of personal affairs or unrelated topics, is not permitted.
• Cell Phone Usage: Cell phones are strictly prohibited during duty hours. Ensure that personal devices do not interfere with your responsibilities, and refrain from using them for personal matters.

Qualifications

• High school diploma or equivalent.
• Previous experience in a Doorman/Concierge role, with a minimum of Three years experience.
• Excellent verbal and written communication skills to interact professionally with residents, guests, and fellow staff.
• Strong attention to detail and keen observational skills to monitor security systems and identify potential issues or threats.
• Strong problem-solving skills and the ability to make sound decisions.
• Dependable and punctual, with a commitment to fulfilling scheduled shifts and responsibilities.
• Must maintain an active working telephone number for communication purposes.
• Must be able to regularly lift up to 20lbs.

EXPERIENCE

Required-

• Basic understanding of doorman/concierge/security responsibilities and the ability to be trained. Ability to read basic operating instructions.
• Three-year doorman/concierge/security experience.

Benefits Offered

• Health
• Vision
• 401K
• Employee Referral Program

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

Behaviors

Preferred

Team Player

: Works well as a member of a group

Loyal

: Shows firm and constant support to a cause

Enthusiastic

: Shows intense and eager enjoyment and interest

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Goal Completion

: Inspired to perform well by the completion of tasks

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Job Security

: Inspired to perform well by the knowledge that your job is safe

Education

Preferred

Technical/other training or better in Hospitality and Resort Management or related field.

Experience

Required

2-3 years:

Customer Service

2-3 years:

Residential Security Experience

Preferred

2-3 years:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.