Doorperson

LeFrak; Jersey City (NJ); Sur place; USD 23 000 - 30 000; Plein temps

Résumé du poste

LeFrak is seeking a Doorperson to welcome residents and visitors while ensuring security and smooth access control. You will greet guests, monitor entrances, assist with deliveries, handle packages, and provide directions as needed.

The role emphasizes excellent customer service, the ability to communicate clearly, and maintaining a tidy lobby environment. A flexible schedule including evenings, weekends, and holidays is often required.

Qualifications

• 1–2 years of customer service, hospitality, hotel, luxury residential, or concierge experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand or sit for extended periods.
• Ability to lift and transport packages up to 40 lbs.
• Basic computer proficiency (Microsoft Office, Outlook, visitor management, package management, and property management software).
• Ability to maintain confidentiality and protect resident privacy.

Responsabilités

• Greet residents, guests, customers, and visitors professionally with a smile.
• Provide information about the property, services, and amenities.
• Verify visitor identities and authorize access when required.
• Receive, log, and distribute packages and deliveries with a smile.
• Answer phone calls, emails, and inquiries promptly.
• Maintain accurate records of visitors and vendors.
• Provide directions, information, and assistance to visitors.
• Respond to resident or guest requests and inquiries.
• Observe and report suspicious activity, safety hazards, or maintenance issues.

Connaissances

Customer service

Hospitality

Communication

Active listening

Multitasking

Outils

MS Office

Outlook

Visitor management

Description du poste

General Summary
The Doorperson serves as the first point of contact for residents and visitors, ensuring a welcoming environment while maintaining security and access control. The role involves greeting guests, monitoring entrances, assisting with deliveries, handling packages, and providing information or directions as needed.

General Summary
The Doorperson serves as the first point of contact for residents and visitors, ensuring a welcoming environment while maintaining security and access control. The role involves greeting guests, monitoring entrances, assisting with deliveries, handling packages, and providing information or directions as needed.
Essential Job Functions/Responsibilities

• Greet residents, guests, customers, and visitors professionally with a smile.
• Constantly provide good customer service.
• Monitor building entrances and exits to maintain security.
• Provide information about the property, services, and amenities.
• Verify visitor identities and authorize access when required.
• Receive, log, and distribute packages and deliveries with a smile.
• Answer phone calls, emails, and inquiries promptly.
• Maintain accurate records of visitors and vendors.
• Provide directions, information, and assistance to visitors.
• Respond to resident or guest requests and inquiries.
• Observe and report suspicious activity, safety hazards, or maintenance issues.
• Maintain a clean and orderly entrance area.
• Ensure the lobby and desk areas remain clean and presentable.

Qualifications

• 1–2 years of customer service, hospitality, hotel, luxury residential, or concierge experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand or sit for extended periods.
• Ability to lift and transport packages up to 40 lbs.
• Basic computer proficiency (Microsoft Office, Outlook, visitor management, package management, and property management software).
• Ability to maintain confidentiality and protect resident privacy.

Skills

• Delivers a warm, welcoming experience for residents and guests.
• Builds positive relationships through professionalism and courtesy.
• Handles difficult situations with empathy and composure.
• Excellent verbal and written communication.
• Active listening skills.
• Ability to communicate clearly with residents, guests, vendors, and team members.
• Strong attention to detail.
• Ability to multitask and prioritize.
• Maintains accurate logs and records.
• Comfortable learning and using multiple software platforms.

Physical Requirements
Successful candidate complete the background check, drug screening and physical testing
This Position Has Significant Physical Requirements Including

• Constant need to be on feet.
• Walking
• Have constant need to perform the following physical activities:
• Bend
• Stoop
• Squat
• Kneel
• Climb Stairs Routine duties require access to all levels.
• Push or Pull Move equipment, appliances, open and close doors, etc.
• Reach Above Shoulder to deliver packages.
• Grasp/Grip/Turning Door handles
• Finger Dexterity sort through mail and type
• Hand coordination

Lifting/carrying (supplies, packages, etc.):

• Over 150 lbs. Rare need
• 75 - 150 lbs. Occasional need
• 25 - 75 lbs. Frequent need
• 1 - 25 lbs. Constant need