Back Door Guard PM shift includes weekends and holidays

New Hotel Monteleone, L.L.C.; New Orleans (LA); On-site; USD 19,286 - 24,796; Full time

Job summary

New Hotel Monteleone, L.L.C. seeks a Back Door Guard to maintain a secure environment for guests and associates. The role focuses on monitoring premises, doors, windows, and gates for security, answering alarms, and investigating disturbances.

Candidate should demonstrate strong customer service, problem solving, and teamwork, with a commitment to safety and professional conduct in hospitality settings.

Qualifications

• The position requires effective customer service and strong interpersonal skills.
• Ability to identify issues, resolve conflicts, and document incidents clearly.
• Commitment to safety, security procedures, and professional conduct.

Responsibilities

• Patrol security cameras and premises to detect intrusion and safeguard doors, windows and gates.
• Answer alarms, investigate disturbances, and monitor entrances for unauthorized access.
• Log activities in Security Logs and update records promptly.
• Call police or fire departments in emergencies and evict violators when needed.
• Maintain professional interactions at the security window with guests and staff.
• Perform additional duties as assigned.

Skills

Customer Service

Interpersonal

Problem Solving

Technical Skills

Oral Communication

Team Work

Written Communication

Leadership

Ethics

Attendance and Punctuality

Dependability

Initiative

Judgment

Motivation

Planning and Organizing

Professionalism

Safety and Security

Education and Experience

Education

High school diploma or GED

Customer service experience

Security or surveillance experience (hospitality preferred)

Job description

Back Door Guard PM shift includes weekends and holidays

Summary
The Back Door Guard maintains a safe and secure environment for guest and associates my monitoring premises and personnel.

Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Essential Duties and Responsibilities

• Patrol security cameras to prevent and detect signs of intrusion and ensure security of doors, windows and gates
• Answer alarms and investigate disturbances
• Monitor and authorizes entrance and departure of associates, visitors, deliveries and other persons to guard against theft and security of premises
• Conduct and log random searches
• Update Security Logs with activities and irregularities
• Call police or fire departments in cases of emergency such as fire or presence of unauthorized persons
• Warn persons of rule infractions or violations or evict violators from premises
• Ensure all interactions at the Security window with associates and visitors are of professional nature
• Other duties as assigned

Requirements

Competency
To perform the Back Door Guard position successfully, an individual should demonstrate the following competencies:

• Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments
• Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others; try new things
• Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics
• Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others
• Oral Comunication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings
• Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team members
• Written Communication - Write clearly and informatively; edit work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written information
• Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; inspire respect and trust; accept feedback from others; give appropriate recognition to others
• Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values
• Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support organizational goals and values; benefit hotel through outside activities; respect diversity
• Attendance and Punctuality - Consistently arrive to work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time
• Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan
• Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities
• Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions
• Motivation - Set and achieve challenging goals; demonstrate persistence and overcomes obstacles; measure self against standard of excellence; take calculated risks to accomplish goals
• Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans
• Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments
• Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibilities of the Back Door Guard position:

Language Ability

• Interact and effectively communicate with people from diverse backgrounds
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively to present information before groups of guests, customers or associates of the hotel

Math Ability

• Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
• Compute rate, ratio and percent

Reasoning Ability

• Apply common sense understanding to carry out detailed but uninvolved instructions furnished in written, oral or diagram form
• Deal with problems involving several concrete variables in standardized situations

Work Environment

• The noise level in the work environment is usually moderate
• The position is located in an office where the temperature settings are controlled

Physical Demands

• Regularly lift and /or move up to 50 pounds
• Occasionally lift and/or move up to 100 pounds
• Regularly stand, walk, use hands to fingers, handle or feel, reach with hands and arms and talk or hear
• Occasionally stoop, kneel, crouch or crawl
• Sit for extended periods of time

Position Status and Availability

• Available to work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays

Education and Experience

• A high school diploma or general education degree (GED)
• At least one (1) year of customer service experience
• At least one (1) year of security or surveillance experience preferably in hospitality

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.