Door Coordinator

Oldcastlebuildingenvelope; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Oldcastle BuildingEnvelope is seeking a Shower Door Coordinator to support quoting, order processing, and customer service for architectural glass and door hardware products. You will read drawings, price estimates, and coordinate with customers to fulfill custom orders.

Ideal candidates have frontline customer service experience, proficiency in MS Office, and the ability to interpret architectural drawings.

Qualifications

• Experience in a front-line customer-facing role is required.
• Proficiency in MS Office (Excel and Word) and basic math.
• Ability to read and interpret architectural drawings and specs.
• Strong communication and relationship-building abilities.

Responsibilities

• Receive and process customer requests for quotes, availability, orders and changes.
• Resolve complaints and problems quickly and professionally.
• Read drawings showing measurements for custom glass orders.
• Utilize AS400 and GlazierPro software.
• Generate pricing quotes in a timely manner.
• Develop and maintain excellent customer relationships.
• Maintain knowledge of product lines and pricing.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Excel

Word processing

Reading drawings

Pricing

Communication skills

Math skills

Multi-tasking

Relationship building

Tools

AS400

CR Laurence GlazierPro

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

Shower Door Coordinator

What you get to do:

• Receive and process requests directly from customers (via telephone, fax and email) for price quotations, product availability, customer orders, product information, order changes, and cancellations
• Quickly and professionally resolve customer complaints and problems
• Understand the glass and hardware product lines
• Read and understand drawings showing measurements of custom glass orders
• Utilize AS400 and CR Laurence GlazierPro computer programs
• Generate pricing quotes in a timely manner
• Possess strong customer service skills
• Develop and maintain excellent relationships with customers
• Sustain a working technical knowledge of all available products
• Perform other duties as assigned

What we are looking for:

• Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of this job
• Experience in a position that deals directly with customers (front-line)
• Excellent written & verbal communication skills
• Skilled in MS Office and proficient in Excel and Word.
• Ability to read, interpret, & understand architectural drawings and specifications.
• Previous sales/customer services experience in the building materials industry is helpful
• Ability to learn computer software estimating programs to prepare estimates
• Strong math skills; especially with fractions and decimals as a unit of measure
• Organized, self-starter with the ability to multi-task numerous projects, phones, and work with minimal supervision
• Ability to learn custom door hardware applications and pricing
• Ability to develop and maintain effective customer relationships

What OBEOffers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.