Door Coordinator

Oldcastle BuildingEnvelope; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Oldcastle BuildingEnvelope is looking for a Shower Door Coordinator in Indianapolis. You will handle requests for quotes, orders, and information, and resolve customer issues promptly.

You will read architectural drawings, learn estimating software, and generate timely pricing; strong customer service and organizational skills are essential. You will work with AS400 and GlazierPro systems to support pricing and orders, maintain product knowledge, and build lasting customer relationships.

Qualifications

• Experience front-line with customers and strong written and verbal communication.
• Ability to read, interpret, and understand architectural drawings and specifications.
• Proficiency in MS Office; capable of using Excel for pricing and estimates.
• Willingness to learn computer software estimating programs and pricing applications.
• Organized, self-starter who can multi-task numerous projects with minimal supervision.

Responsibilities

• Receive and process requests from customers for price quotes, product availability, orders, information, changes, and cancellations.
• Quickly and professionally resolve customer complaints and problems.
• Read and understand drawings showing measurements of custom glass orders.
• Utilize AS400 and CR Laurence GlazierPro programs to support quotations and orders.
• Generate pricing quotes in a timely manner and maintain customer relationships.
• Develop and sustain a working technical knowledge of all available products.
• Perform other duties as assigned.

Skills

Customer service

Verbal & written communication

Reading architectural drawings

Pricing / estimating

Math skills

Multi-tasking

Relationship building

Tools

AS400

CR Laurence GlazierPro

MS Office (Excel & Word)

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

Shower Door Coordinator

What you get to do:

• Receive and process requests directly from customers (via telephone, fax and email) for price quotations, product availability, customer orders, product information, order changes, and cancellations
• Quickly and professionally resolve customer complaints and problems
• Understand the glass and hardware product lines
• Read and understand drawings showing measurements of custom glass orders
• Utilize AS400 and CR Laurence GlazierPro computer programs
• Generate pricing quotes in a timely manner
• Possess strong customer service skills
• Develop and maintain excellent relationships with customers
• Sustain a working technical knowledge of all available products
• Perform other duties as assigned

What we are looking for:

• Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of this job
• Experience in a position that deals directly with customers (front-line)
• Excellent written & verbal communication skills
• Skilled in MS Office and proficient in Excel and Word.
• Ability to read, interpret, & understand architectural drawings and specifications.
• Previous sales/customer services experience in the building materials industry is helpful
• Ability to learn computer software estimating programs to prepare estimates
• Strong math skills; especially with fractions and decimals as a unit of measure
• Organized, self-starter with the ability to multi-task numerous projects, phones, and work with minimal supervision
• Ability to learn custom door hardware applications and pricing
• Ability to develop and maintain effective customer relationships

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

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OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.