Door Captain & Valet Supervisor

Ojai Valley Inn & Spa; Ojai (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Ojai Valley Inn & Spa is seeking a Door Captain to greet and assist guests, park and retrieve vehicles, and support the valet team with impeccable service and safety. The role emphasizes professional interactions, adherence to hotel standards, and proactive guest assistance throughout shifts.

The position requires at least one year in a similar hotel role, a clean California driver’s license, excellent English communication, and the ability to work independently under pressure while maintaining

Qualifications

• Minimum one (1) year previous experience in a similar position at a Four or Five Diamond Hotel.
• Valid California Driver's License with a clean driving record.
• Proficiency in reading, writing, and speaking the English language.
• Ability to perform basic mathematical computations.
• Ability to write legibly.
• Proven ability to motivate a team.
• Experience training staff members.
• Clear thinker in pressure situations and exercise good judgments.
• Ability to work with minimal supervision.

Responsibilities

• Handle incoming and departing guests: greet, park, retrieve cars, and provide luggage assistance, ensuring the security of vehicles in valet.
• Approach all encounters with guests and employees in a professional, service- oriented manner
• Maintain regular attendance in compliance with OVIS Standards as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of appearance and grooming, which include wearing the proper uniform and name tag while working
• Manage shift checklists and ensure completion with valet team.
• Performing internal audits on damage checks and recording data as needed.
• Auditing of Forbes standards for the department.
• Maintain knowledge of: Scheduled daily activities.
• Daily arrivals and departures.
• Hotel features, services and amenities.
• Hours of operation for each outlet.
• Comply at all times with OVI standards and regulations to encourage safe and efficient hotel operations
• Be available to give directions or order transportation for guests
• Other duties as assigned

Skills

One year experience

Driver's license CA

English proficiency

Mathematical aptitude

Legible handwriting

Team motivation

Staff training

Calm under pressure

Independent worker

Job description

Ojai Valley Inn & Spa is seeking a Door Captain to greet and assist guests, park and retrieve vehicles, and support the valet team with impeccable service and safety. The role emphasizes professional interactions, adherence to hotel standards, and proactive guest assistance throughout shifts.

The position requires at least one year in a similar hotel role, a clean California driver’s license, excellent English communication, and the ability to work independently under pressure while maintaining