Door Attendant, Guest Service

The Broadmoor; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

At The Broadmoor, a Door Attendant is vital for providing an exceptional guest experience. Responsibilities include welcoming guests, assisting with luggage, and leading the door staff. This position requires strong customer service skills and the ability to work as part of a team in a fast-paced environment.

Benefits

Health & Dental Insurance

401k Plan

Local Discounts

Career Development Opportunities

Qualifications

• Previous experience with providing exceptional customer service.
• Valid Driver's License required.
• Ability to lift/pull/push up to 100 pounds with assistance.

Responsibilities

• Meet and greet guests with a positive attitude.
• Assist with luggage handling and parking vehicles.
• Lead the door staff and manage operations.

Skills

Customer Service

Interpersonal Communication

Education

High school diploma or GED

Job description

Job Title: Door Attendant Guest Service

Job Pay Range : $19.00-$27.00 per hour inclusive of hourly pay rate + gratuity*

*$19.00-$27.00 per hour based on $11.40 per hour base wage + gratuity paid per shift; historically, this position averages gratuity earnings of $9.00-$19.00 per hour. Total gratuity will fluctuate per shift.

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Guest Services team, you will ensure total guest satisfaction through prompt and efficient service in a courteous and professional manner. This position m eets and greets each guest arriving to or departing from the Hotel. Assists in parking, baggage handling, direction and transportation needs. Works closely with Valet Parkers, Key Control, Bell staff, Shuttle Drivers, and Host/Hostesses. Leads door staff and oversees door operations.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

• Smile and welcome guests with a positive attitude that supports the philosophy of The BroAdmoor Hotel.
• Meet and greet guests arriving via all forms of transportation.
• Assist the Valet staff with moving and parking vehicles.
• Ensure golf bags, luggage and packages are marked with correct names.
• Attend daily pre-shift meetings.
• Answer phones, take messages, and respond to phone calls as needed in a timely manner.
• Replenish necessary supplies.
• Give general directions and information for The Broadmoor and Colorado Springs area.
• Assist with loading/unloading vehicles.
• Direct guests to off property attractions, restaurants, zoo, stables, or airport, and assists in arranging transportation.
• Assist with removal of snow in guest services areas and the placement of ice melt when necessary.
• Ensure accuracy of marked damage, vehicle information, and valet number on Temporary and Overnight vehicles.
• Ensure important information and details are passed along to the next shift.
• Check out with supervisor at end of shift.
• Maintain confidentiality of any guest information.

Leads the door staff by:

• Execute standards and hold others accountable for the same.
• Prioritize tasks and communicate these tasks to other members of the door staff.
• Manage break times.
• Plan for events and high volume periods.
• Direct and control traffic flow in front of the Hotel providing guidance, verbal and non-verbal, to vehicles and staff.
• Ensure effective communication with Valet staff, Key Control, and managers.
• Ensure that valet cars are parked safely and secured.
• Ensure work area is clean at all times.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or General Education Degree (GED); or related experience and/or training.
• Ideal candidate will have previous experience with providing exceptional customer service
• Valid Drivers License
• Any employee driving a Broadmoor vehicle must be 18 years or older
• The employee is occasionally required to lift/pull/push up to 100 pounds with assistance.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills

*Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.