Door Attendant

Four Seasons; San Francisco (CA); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, & vision

401K Retirement plan with matching

Parental Leave

Paid holidays, vacation, and sick pay

Complimentary accommodations worldwide

Job summary

Four Seasons is seeking a Door Attendant at our private residences location in San Francisco to create a warm, professional arrival for Residents and guests. You will coordinate valet services, assist with transportation needs, and help maintain a pristine front entrance.

The role requires a friendly demeanor, strong hospitality skills, and a valid driver’s license. Fluency in English and a high school level education are expected. Join a brand known for luxury and personal service.

Qualifications

• Fluent English, reading and writing.
• High-School diploma or equivalent required.
• Strong focus on hospitality and guest satisfaction.

Responsibilities

• Greet guests and assist with valet services and entrance flow.
• Provide directions, city information and recommendations to residents and guests.
• Deliver items and assist with deliveries to residences and common areas.
• Maintain cleanliness and order of the driveway and front entrance.
• Resolve inquiries and assist with service requests promptly.

Skills

Customer service

Communication

Time management

English fluency

Education

High-School diploma or equivalent

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Four Seasons is powered by the people, and we are looking for your passion to curate a luxury lifestyle for our residents. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills, the right attitude, a passion to provide intuitive service, and those who thrive in a team player environment.

We Offer Excellent Benefits Including

• Position rate is $31.70
• Medical, dental, & vision
• 401K Retirement plan with matching
• New Parental Leave
• Paid holidays, vacation, and sick pay
• Complimentary accommodations at Four Seasons Hotels & Resorts worldwide

Situated directly across from Yerba Buena Arts Center and Gardens and the SF MOMA, we are the newest and most exclusive private residences in San Francisco. We offer a Club Level which combines meticulously crafted, art filled amenity spaces with curated programs-exclusively offered to residents and their guests. This space encompasses a bar lounge, a private dining room, outdoor entertainment terrace overlooking Jessie Square, a library, a game room, a golf simulator, and a fitness studio. As the world’s premier luxury hospitality brand, Four Seasons is known for offering experiences of exceptional quality and creating enduring value-supported with a deeply instilled ethic of personal service.

About The Position

The Door Attendant creates a strong sense of arrival for Residents and their guests. Arranges for cars to be parked or retrieved through the assistance of the valet and arranges transportation for Residents and/or guests from 3rd Street. The Door Attendant ensures the upkeep of the front entrance to ensure a clean, crisp, and organized entrance at all times. As needed, the Door Attendant will assist with deliveries to the Residences and/or Common Areas.

Essential Duties

• Respond to Resident support needs with the highest level of timeliness, hospitality and professionalism. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices.
• Ensure timely and quality-driven completion of service request.
• Greets owners and guests who arrive by private car, taxi, or limo by opening their car door and welcoming them. Assists them exiting from cars. Issues appropriate valet parking ticket to guests. Gives verbal greeting to guests arriving on foot.
• Unloads items from car, tags it and issues claim tickets when appropriate. Assists to deliver items to the unit.
• Assures the smooth flow of traffic on the drive by directing cars and directs valet parkers to park cars. Ensures the drive is a one-way only, does not permit unauthorized vehicles to pull into the entrance drive way.
• Provides directions, recommendations, and information about the city and its attractions. Hails taxis as needed.
• Resolves owner complaints, assists in all inquiries in connection with services, hours of operations, key personnel, in-house events, etc.
• Responsible to provide a high level of cleanliness on the driveway and 3rd Street entrance.

Non-essential Duties

• Assists Resident Service Attendants and Concierge with responsibilities and duties in their absence or due to heavy volume periods.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

People Functions

• Exemplary representation of the Four Seasons brand through consistently building trust and conducting best practices in all dealings with residents, colleagues and third-party professionals.

COMPETENCIES

• Troubleshooting and problem-solving skills
• Strong verbal and written communication skills
• Strong customer satisfaction/people skills
• Ability to multi-task in demanding environment
• Valid Driver’s License required.
• Fluent in English, reading and writing
• High-School education or equivalent experience
• Ability to utilize