Door Attendant

Mayo Clinic; Rochester (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

Mayo Clinic in Rochester, MN seeks a Door Attendant to greet patients and visitors and ensure safe, efficient access to facilities. You will assist with mobility, coordinate transportation, guide arrivals and departures, and support traffic and pedestrian flow in assigned areas.

You will use Mayo Clinic systems such as the Plummer Chart EHR to help with patient navigation, coordinate with clinical staff, and maintain patient privacy and security while delivering exceptional service.

Responsibilities

• Provide hands-on patient mobility assistance and transportation coordination in designated arrival and departure areas.
• Use Mayo Clinic systems (e.g., Plummer Chart EHR) to support patient arrivals, departures, navigation, transportation, and coordination with clinical teams while maintaining privacy.

Job description

The Door Attendant serves as a welcoming first point of contact for patients, visitors, and guests while supporting safe, efficient access to Mayo Clinic facilities. This position provides hands‑on patient mobility assistance, transportation coordination, wayfinding, patient flow support, and traffic and pedestrian management within designated arrival and departure areas. Door Attendants independently assess changing operational and safety conditions, coordinate vehicle and pedestrian movement, maintain patient loading zones, and support emergency vehicle access. The role requires direct assistance to patients with varying mobility and medical needs, including safe transfers to and from vehicles utilizing equipment such as Hoyer lifts, electric step stools, and other patient movement equipment.

Door Attendants are trained to recognize emergent situations, initiate appropriate emergency response procedures, and serve as a critical point of contact until clinical personnel arrive. They also use the Plummer Chart Electronic Health Record and other approved Mayo Clinic systems to support patient arrivals, departures, appointment navigation, transportation arrangements, and coordination with clinical and operational teams while maintaining patient privacy and information security. Through continuous situational awareness, effective communication, sound independent judgment, and exceptional service, door attendants contribute directly to patient safety, accessibility, and a positive arrival and departure experience.