Door Attendant

Four Seasons; Nashville (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

Join the pre-opening team at the new Four Seasons Hotel in Nashville as a Door Attendant. This role involves being the welcoming face for guests, assisting with luggage, and ensuring excellent customer service in a luxury environment. Ideal candidates are service-oriented individuals with experience in guest services and a genuine passion for hospitality.

Benefits

Medical, Dental, Vision

401k Retirement Plan

Vacation & Holiday Pay

Complimentary Employee Meals

Comprehensive learning and development programs

Qualifications

• Prior experience working in Resort Guest Services.
• Ability to function well under pressure and adjust to changing conditions.
• High work ethic with responsibility for the role.

Responsibilities

• Greet guests upon arrival and assist with luggage handling.
• Provide directions and information about the city and hotel services.
• Ensure smooth traffic flow at the hotel entrance.

Skills

Customer Service

Communication

Multitasking

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! This is an exciting opportunity to be part of a dynamic pre-opening team with Four Seasons Hotel Nashville set to open mid-2022.

The Opportunity:

The new Four Seasons Hotel Nashville seeks a Door Attendant to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company!

As the first welcoming face of the Hotel, this individual is cordial and professional, able to make quick rapport with guests and residents. Quick to answer guest inquiries and provide knowledgeable resource of the surrounding area as well as the Hotel.

Responsibilities Include (but are not limited to):

• Greet guests at the Hotel’s front drive upon arrival and departure
• Unloads guest luggage from car, tags and issues claim tickets to the guest. Escorts hotel guests to the Front Desk for check-in. Transfers luggage to the Bell Staff.
• Assist guests as necessary with travel arrangements
• Retain exceptional knowledge of hotel services and amenities offered
• Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
• Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
• Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed. Loads luggage in car for departing guests.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.

Preferred Qualifications and Skills:

• Prior experience working in Resort Guest Services
• A sincere willingness to provide service to residents, guests, and peers.
• Ability to function well under pressure, set priorities and adjust to changing conditions.
• High work ethic, with a sense of responsibility for the role filled within our team.

• Ability to lift up to 100 lbs and push carts of up to 200 lbs

About Four Seasons Hotel & Private Residences Nashville

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel will feature 19,200 sq ft of meeting space, an indoor/outdoor restaurant, a luxury spa, and an outdoor pool deck.

Service Culture

Currently operating 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What to Expect

• Dynamic Employee Culture where you are encouraged to be your true self!
• Inclusive and diverse employee engagement events all year-round
• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay
• Sick Pay, Disability Coverage and Life Insurance
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complementary Uniforms and uniform care
• Complimentary Employee Meals
• Comprehensive learning and development programs to help you master your craft.
• And so much more!

Visa Requirements

Authorization to work in the United States is required for this role.

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf