Donor Stewardship & Engagement Manager

Goodwill Industries of Southwest Florida; Fort Myers (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Plan

PTO & Holidays

Employee Assistance

Employee Discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida is seeking a Donor Stewardship Manager to develop and implement strategies that strengthen donor relationships, enhance the donor experience, and support long-term philanthropic growth. The role leads donor stewardship, recognition, engagement, and impact reporting while keeping donors informed and connected to our mission and community impact.

The position collaborates with leadership to plan cultivation events, moves management, and donor communications; manages

Qualifications

• High school diploma is required; bachelor's degree preferred.
• Three years of fundraising, donor relations, stewardship, or related experience.
• Experience planning donor or community engagement events preferred.
• Experience with donor databases or CRM systems preferred.
• Nonprofit experience preferred.
• Knowledge of fundraising, donor stewardship, constituent engagement, and relationship management principles.
• Strong interpersonal and relationship-building skills.
• Excellent written, verbal, and presentation communication skills.
• Ability to develop and maintain positive relationships with donors, community partners, and stakeholders.
• Strong event planning, project management, and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong attention to detail and commitment to donor service excellence.
• Ability to analyze engagement activities and recommend improvements.

Responsibilities

• Develop and implement donor stewardship and engagement strategies that strengthen donor retention and support long-term relationship development.
• Coordinate donor communications, impact reporting, and stewardship initiatives to enhance donor engagement and satisfaction.
• Manage giving societies, donor recognition programs, and donor engagement activities.
• Plan and execute donor cultivation, stewardship, recognition, appreciation, and engagement events.
• Support donor moves management activities and engagement strategies.
• Coordinate donor acknowledgment, recognition, and stewardship processes to ensure timely and meaningful donor engagement.
• Collaborate with the Director of Brand Engagement to develop donor-focused content, impact stories, and stewardship communications.
• Monitor stewardship activities, engagement outcomes, and participation trends and recommend opportunities for improvement.
• Support campaign stewardship efforts, naming opportunities, and donor recognition initiatives.
• Develop and maintain positive relationships with donors, community partners, and stakeholders.
• Perform other related duties as assigned.

Skills

Donor Stewardship

Fundraising

Relationship Building

Event Planning

CRM Systems

Communication Skills

Project Management

Education

High School Diploma Required

Bachelor's Degree Preferred

Tools

CRM Software

Microsoft Office

Job description

Goodwill Southwest Florida is seeking a Donor Stewardship Manager to develop and implement strategies that strengthen donor relationships, enhance the donor experience, and support long-term philanthropic growth. The role leads donor stewardship, recognition, engagement, and impact reporting while keeping donors informed and connected to our mission and community impact.

The position collaborates with leadership to plan cultivation events, moves management, and donor communications; manages