Donor Stewardship & Engagement Lead

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 70,000 - 100,000; Full time

Job summary

Central Council of the Tlingit and Haida Indian Tribes of Alaska in Juneau seeks a Donor Relations Manager to lead a comprehensive donor relations program and strengthen partnerships with supporters. You will coordinate special projects, analyze data, and prepare presentations and reports for internal and external audiences to advance the Tribe’s mission.

The role requires building relationships, managing events, and ensuring professional, confidential communications with donors while

Qualifications

• Experience in donor relations, fundraising, event planning, or comparable experience in a customer-service setting.
• Proven track record with managing and growing a donor program or similar customer-service engagement effort.
• Ability to represent the Tribe in the community by attending events and social gatherings as needed.
• Strong project management and organizational skills: ability to work both independently and as part of a team on a variety of projects simultaneously, manage his/her time effectively to meet deadlines, and gracefully navigate competing priorities.
• Excellent customer service skills including a demonstrated track record of follow through and personalized response and resolution of issues.
• Excellent communication skills: ability to exercise diplomacy, gather information from others and synthesize information; and provide clear written or verbal communication to internal and external partners.
• Advanced knowledge of Microsoft Office Suite, including Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to maintain accurate, complete, and confidential records.
• Familiarity with Tlingit, Haida, and Tsimshian cultures.
• Bachelor’s degree in related field; Equivalent experience may be substituted.
• Two (2) years of experience in fundraising, sponsorships, or other relationship building and retention focus area.
• Master’s degree in related field or five (5) years of experience.

Responsibilities

• Build, implement, and manage a comprehensive donor relations program to include recognition and retention activities.
• Coordinate logistics for supporters and potential partners visiting the Tribe.
• Ensure consistent and accurate communication with donors and prospective donors, as well as timely follow up.
• Manage sensitive and confidential matters with a high level of professionalism and diplomacy.
• Assist in the planning, organizing, and executing special events and activities.
• Work with Communications Department to collaborate on recognition for donor milestones, production of letters, postcards, and reporting of donor funds and other written collateral as needed.
• Organize and maintain accurate donor record files.
• Other duties as assigned.

Skills

Donor relations

Fundraising

Event planning

Customer service

Project management

Communication

MS Office

Record-keeping

Community representation

Education

Bachelor’s degree

Master’s degree

Job description

Central Council of the Tlingit and Haida Indian Tribes of Alaska in Juneau seeks a Donor Relations Manager to lead a comprehensive donor relations program and strengthen partnerships with supporters. You will coordinate special projects, analyze data, and prepare presentations and reports for internal and external audiences to advance the Tribe’s mission.

The role requires building relationships, managing events, and ensuring professional, confidential communications with donors while