Donor Services Technician (Cary)

The Blood Connection, Incorporated; Cary (NC); On-site; USD 20,664 - 30,307; Full time

Job summary

The Blood Connection, Incorporated is seeking a Donor Services Technician to create a positive first impression and ensure a safe, efficient donor experience at our centers and mobile sites. You will greet donors, verify appointments, collect donor history, and perform donor physical assessments in line with SOPs and regulatory standards.

You must deliver outstanding customer service, maintain a professional appearance, and be flexible with hours, including some weekends and occasional

Qualifications

• Excellent customer service skills and presentable appearance.
• Ability to work varied hours including weekends with short notice.
• Registers donors, takes donor history and performs donor physical assessments.
• Supports donor centers and mobile operations per SOPs.

Responsibilities

• Greets donors and guests, opens doors, and builds rapport to create a welcoming environment.
• Performs donor health history and physical assessment per SOPs and medical standards.
• Screens donor eligibility via computer verification and medical history review.
• Provides educational material to donors.
• Escorts donors through the collection process and coordinates handoff to the collections team.

Job description

Position Overview

The overall objective of a Donor Services Technician is to enhance and maximize the donor experience. As the first impression of the organization, the Donor Services Technician must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in accordance to departmental SOPs and regulatory standards. This role must have excellent customer service skills and a presentable appearance. A Donor Services Technician must be able to work varied hours including working some weekends. While not desirable and is avoided when possible, this role must be able to adapt to a work schedule that may change with less than 24 hours’ notice. This position supports donor centers and mobile operations.

Essential Functions

Greeting Donors and Guests:

• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
• Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
• Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
• Assesses donor eligibility by performing computer verification
• Screens prospective donors through medical history, mini physical, and testing results
• Provides educational material

Donor Collection:

• Performs the donor health history and physical assessment according to current standard operating procedures
• Escorts donor through next phase of collection and ensures proper handoff to collections team member

Maintaining Store Front Impression:

• Maintains facility appearance (organization and cleanliness of store front donor areas) by assuring that all store front l areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
• Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances

Liaising with Donors and Guests:

• Communicates the TBC vision of donor experience to patrons
• Capable of conveying the organizational values
• Capable of conveying the operational mission
• Engages donors in conversation and makes them feel important
• Stays “close to the customer