Donor Care Technician

The Blood Connection, Incorporated; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

24 Days PTO

Potential Company Bonuses

Tuition Reimbursement

401kRetirement Plan

Health Insurance (Medical, Vision, and

Job summary

The Blood Connection is seeking an entry-level donor services associate in Greenville, SC. You will welcome donors, perform health history screening, and support the donor experience with professionalism.

This role includes paid on-the-job training to become a phlebotomist and opportunities for advancement. Weekend hours and schedule flexibility are required to meet donor needs.

The team is dedicated to saving lives and providing compassionate service to the community.

Qualifications

• Excellent customer service and communication skills.
• Willingness to learn phlebotomy methods with on-the-job training.
• Weekend availability may be required.

Responsibilities

• Greet donors and guests warmly to set a positive first impression.
• Verify appointments and engage donors by name.
• Assess donor eligibility via medical history and screening.
• Provide educational materials to donors.
• Escort donor to the collection phase and hand off to staff.
• Maintain a clean, inviting storefront during hours.
• Share The Blood Connection's donor experience and mission with visitors.

Skills

Customer service

Communication

Guest relations

Job description

435 Woodruff Rd, Greenville, SC 29607, USA

Greer, SC, USA

Job Description

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!

Benefits

• 24 Days PTO! - Use it, Cash it, Roll it over
• Potential Company Bonuses
• Tuition Reimbursement
• 401kRetirement Plan
• Health Insurance (Medical, Vision, and Dental)
• Healthcare and Dependent Care FSA
• Short and Long-Term Disability
• Employee Assistance Program (EAP)
• Basic Life Insurance

Position Overview

• Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment.
• This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection.
• As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection.
• Must have excellent customer service skills and must be able to work varied hours including working weekends.
• While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours’ notice.

Essential Functions

Greeting Donors and Guests

• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
• Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
• Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
• Assesses donor eligibility by performing computer verification
• Screens prospective donors through medical history, mini physical, and testing results
• Provides educational material

Donor Collection

• Performs the donor health history and physical assessment according to current standard operating procedures
• Escorts donor through next phase of collection and ensures proper handoff to collections team member

Maintaining Store Front Impression

• Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
• Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances

Liaising with Donors and Guests

• Communicates the TBC vision of donor experience to patrons
• Capable of conveying the organizational values
• Capable of conveying the operational mission
• Engages donors in conversation and makes them feel important
• Stays “close to the customer