Donor Services Specialist

Feeding America; Barre (VT); On-site; USD 54,376 - 73,568; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

403(b) retirement plan

Paid holidays

PTO & vacation

Family & Medical Leave

Job summary

Vermont Foodbank in Barre, VT seeks a Donor Services Specialist to manage gift processing, data entry, and donor acknowledgment across fundraising channels. This full-time role reports to the Senior Manager of Philanthropy Systems & Database and supports a culture of philanthropy while ensuring accurate records in RENXT and Omatic Cloud.

The position emphasizes timely donor acknowledgments, high-quality customer service, and collaboration with Finance and Marketing to align code design and

Qualifications

• 0-2 years of experience in office, customer service, or related field required.
• Bachelor's degree or comparable experience required.

Responsibilities

• Enter donations daily (including gifts, matching donations, monthly gifts, credit card processing, online gifts, lockbox deposits, stock gifts, pledge gifts, ACH gifts).
• Enter Lockbox and GoFundMePro gifts weekly.
• Serve as the first line of contact for donor inquiries and provide exceptional customer service.
• Update acknowledgement letters and templates; manage letterhead and envelopes inventory.
• Reconcile gifts monthly with Finance; produce canned reports on request.

Skills

Customer service

Interpersonal skills

Oral and written communication

Flexibility

Adaptability

Education

Bachelor's degree

Tools

Microsoft Office Suite

Donor database experience

Job description

The Vermont Foodbank (VF) seeks a self-motivated, energetic Donor Services Specialist. This full-time position reports to the Senior Manager- Philanthropy Systems & Database. This position is a member of the Donor Services team and helps to manage the administrative and operational tasks within the Philanthropy Department. This position ensures accurate donation processing and data entry across all fundraising channels in support of timely donor acknowledgement, accurate coding and record-keeping in the donor database, and exceptional customer service.

The Vermont Foodbank’s work culture is progressive, forward-thinking, and equity-minded. Staff have the opportunity to develop their potential in a variety of ways fully: as organizational leaders, in shaping programs and advocacy efforts, and in working towards a future where everyone in Vermont has enough food every day.

The pay range for this position is set between $54,376-$73,568 annually based on years of experience and the Vermont Foodbank compensation philosophy.

Opportunity type

Job

Category

Job responsibilities

Global Functions and Responsibilities

• Work cooperatively with staff and volunteers to support the mission of the Foodbank to meet and sustain organizational goals.
• Positively contribute to an organization culture of safe and secure food handling, warehousing and distribution.
• The foodbank relies on volunteers everyday to fulfill our mission. All Foodbank employees must support our culture of philanthropy by treating every volunteer with appreciation and respect.
• This position will occasionally be required to travel to other Foodbank locations and to attend required meetings, trainings, etc. Some out-of-area and overnight travel may be expected.

Essential Functions and Responsibilities

• Perform all necessary activities related to entering donations received daily (including, but not limited to, in-house gifts, gifts-in-kind, matching donations, monthly donations, credit card processing, online gifts, lockbox deposits, stock gifts, pledge gifts, ACH gifts and others); priorities and capacity will vary and change based on donation volume
• On a weekly basis, enter all Lockbox and GoFundMePro gifts through the Omatic Cloud
• Work with Omatic Cloud and update/revise gift upload formulas as needed; contact and work with Omatic customer support if needed to redesign formulas
• Work with M&T Bank to ensure that Lockbox data is accurate and collaborate with bank representatives as needed for support.
• Serve as the first line of contact for all donor inquiries and requests and strive to provide exceptional customer service at all times; respond to all requests in a timely manner
• Create and maintain appeal code data in RENXT and Omatic Cloud; work with RKD to translate Mailing Summary data into RENXT for record keeping and donation tracking
• Work with Marketing and Communications to align Appeal Code design between RENXT and GoFundMePro
• Update acknowledgement letter templates in our database, generate all acknowledgement letters and. manage the inventory and ordering of letterhead and envelopes
• Ensure prompt acknowledgement of all donations, including notification of tribute gifts; coordinate customized acknowledgement review with development staffli>
• Serve as a point person for deposit process; maintain and update SOP for deposit; ensure coverage with Finance team; alternate with the other Donor Services Specialist to log incoming mail revenue, and deposit all donations on a recurring two-day a week schedule
• Oversee monthly donor outreach and update recurring donor plans in RENXT and GoFundMe Pro
• Work with ResolutionsTech during times of great volume to make sure that they follow gift processing SOPs
• Work with Finance to reconcile gifts on a monthly basis, and maintain proficiency in producing canned reports upon request
• Assist Finance and Philanthropy with any troubleshooting or research required in support of reconciliation, donor stewardship, and donor acknowledgement
• Support a healthy database by maintaining accurate constituent records (donors, volunteers, and others) in Raiser’s Edge/RENXT, updating and correcting constituent records daily, and time permitting, by assisting with data auditing procedures
• Update SOPs as needed for all job functions
• Work closely with other Donor Services team members on database clean-up projects and other special projects as assigned.
• Maintain competence in Raiser’s Edge/RENXT through in-house training and outside training opportunities; pass the Blackbaud RENXT Fundamentals Exam within a year of starting this position
• Serve as a backup to all job duties held by the other Donor Services Specialist
• Participate as a valued member of the Donor Services team and the Philanthropy department by attending team meetings, retreats, and helping where needed, time permitting
• Assist with special projects, such as mailings, handwritten notes, and other departmental needs
• Maintain competence in all tools and software needed to perform this position and complete in-house and outside training as needed

Other Functions

Other duties as assigned by the Philanthropy Systems and Database Manager.

Skills/Qualifications

The requirements listed below are representative of the education, experience, knowledge, skills, and/or abilities an individual needs in order to perform this job successfully.

Education and/or Experience

0-2 years of experience in office, customer service, or related field required. Bachelors or comparable experience required.

Other Skills and Abilities

• Customer service and interpersonal skills.
• Ability to be flexible and adaptable.

Language Skills

The employee must have strong oral and written communications skills.

Technical/Computer Skills

• Highly proficient in Microsoft Office Suite and other emerging platforms.
• Donor or other database experience preferred

Certifications/Licenses/Registrations

• A valid Driver’s License.
• 3-year motor vehicle report (MVR) showing a clean driving record.

Benefits

• -Full-time, in-person role based in Barre, VT.
• -Health insurance (100% employer-paid)
• -Dental (90% employer-paid)
• -Vision, Life Insurance (100% paid)
• -Short & Long Term Disability (100% paid)
• -403(b) retirement plan with employer contribution after 1 year
• -16 paid holidays (including the week between Christmas and New Year’s)
• -Vacation + Sick PTO accrual, 5 personal PTO days each year
• -Paid Family & Medical Leave, paid bereavement, paid jury duty & civic engagement leave

We are proud to be an equal opportunity employer and seek to bring our values of diversity and inclusion to our hiring process. Beyond our commitment to non-discrimination, we encourage applications from candidates who can contribute to the diversity of our organization and who have lived experience of inequity.

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable laws, including the Americans with Disabilities Act (ADA). We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities throughout the hiring process and employment. If you need assistance or an accommodation to apply for a position, please contact Carlos Camacho at [e-mail].

Vermont Foodbank is the state’s largest hunger-relief organization and only food bank, providing nourishing food through a network of more than 300 community partners – food shelves, meal sites, senior centers, after-school programs, schools, and hospitals.

Vermont Foodbank, a member of Feeding America, provides about 12 million pounds of food annually to people throughout Vermont.