Donor Services Representative - Part-time Seasonal

Innovairre; Milford (NH); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid time off

Holidays

Volunteer days

Tuition assistance

Sick days

Job summary

Innovairre is seeking a part-time Seasonal Donor Services Representative in Milford, NH. The role handles donor interactions by phone, mail, and email, maintaining client relationships and executing daily tasks per client rules.

The position offers paid time off, holidays, sick days, volunteer days, and tuition assistance. Work is in a fast-paced office environment with end-of-day deposits and reporting responsibilities.

Qualifications

• High school diploma required.
• Minimum 1 year of delivering consistent client service.
• Data processing experience preferred.

Responsibilities

• Manage client relationships including business rules documentation and internal procedures.
• Perform daily balancing, file imports/exports, archive and daily deposit report distribution.
• Generate CSR image reports, high donor, inventory, call logs, returns and reorders.
• Handle premium requests, special orders, premium returns, etc.
• Perform file QCs and track comments and reorders.
• Backup data entry or credit card processing as needed.
• Assist other Donor Service Representatives with workload to meet deadlines.

Skills

Excel

Word

Customer service

Data entry

Communication

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Donor Services Representative - Part-time Seasonal

#26-203

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Job Description

JOB SUMMARY

Responsible for acting as the liaison between PRS and client(s). Client/donor interaction via telephone, mail and email correspondence, as well as periodic on-site visits to the facility.

Plans, directs, coordinates all Donor Services activities for assigned clients. Activities include; daily reports, file imports/exports, art approval process, adherence to client specific business rules, SOC audit controls and contracted services.

Maintains effective relationships with clients and is responsible for overall relationship; business rule changes, add on services, issues resolution, postal requirements, quality of work, client specific work assignments and requests.

Ensures that PRS is working within published client standards.

We make great things happen for some of the world’s most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients.

Do you like working in a fast-paced, production/office-like environment without the stress of being on your feet!? We currently have multiple openings pat time 1st shift. Work supporting non profit organizations in our Milford, NH office.

Benefits include paid time off, as well as paid holidays.

ShiftPart-time (2nd Shift) 4:00pm-8:00pm

• Manages Client relationship including Business Rules documentation and internal procedures; including reporting, donor updates, art approvals, PO box renewals/BRM permits and funding.
• Performs daily balancing, file imports/exports, archive and daily deposit report distribution Maintains & generates reports; CSR image reports, high donor, inventory, call logs, returns and reorders as required Utilizes database(s) to add memo entries and/or clarify donor intentions
• Performs QC and generate administrative letters for items being returned to donors and all communication and correspondence with Client and their donors
• Performs special handling as required by Client Reviews and prepares return packages to client Handles premium requests, special orders, premium returns, etc.
• Performs file QCs, reviews comment mail and track comments and reorders
• Performs backup data entry or credit card processing as needed
• Assists other Donor Service Representatives with workload when necessary to ensure daily tasks and deadlines are met consistently.

Performs additional responsibilities as required to ensure the team's success.

Requirements

QUALIFICATIONS

Education

• High school diploma or equivalent

Work Experience

• Minimum of 1 year experience Delivering consistent and effective client service for over a year, resolving inquiries and fostering positive customer relationships
• Data processing experience ensuring data accuracy and efficiency in previous roles preferred.

Knowledge, Skills, and Abilities

• Must be proficient in the act of making, naming, and organizing files and folders in Microsoft. Must be able to create and interpret formulas in Microsoft Excel.
• Strong communication and customer service skills and maintains understanding of business relationship and financial impact.
• Ability to read and interpret documents such as client instructions, standard operating procedures, and procedure manuals.
• Able to write routine reports and correspondence that are grammatically logical and correct. Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Proficiency in all MS applications (particularly Word and Excel); good communication skills; strong organizational skills.
• Excellent knowledge of human relations and patience to execute and follow through on projects are essential.
• Ability to present solutions, manage projects, perform basic financial reconcilations, and execute a variety of extract formats from the common databases is also required.

EEO Statement

We are an equal opportunity employer.

We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law.

At our Company, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at our Company--it is in everything that we do.

Location(s)

528 Route 13Suite 200, Milford , New Hampshire 03055 , United States

We offer medical, dental, and vision insurance, retirement savings plan, long and short-term disability, life insurance and employee assistance programs. We also offer PTO, holidays, sick days & volunteer days and tuition assistance.

Shift

4pm-8pm

Remote or Onsite

Onsite

Employer Privacy Policy

Innovairre is an equal opportunity employer.

Innovairre recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law.

At Innovairre, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at Innovairre—it is in everything that we do.

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