Donor Services Operations Leader

NMDP; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

NMDP is seeking a Manager, Workup to lead the Donor Services Workup staff in the safe, timely processing of donors through qualification, collection, and recovery. The role collaborates across functions to remove barriers and drive high performance, aligning to regulatory standards and performance improvement.

You will coach and develop the team, monitor workloads and quality metrics, and participate in strategic and operational planning with department leadership.

Qualifications

• ,

Responsibilities

• Leads the Donor Services Workup team and manages day-to-day donor management operations to meet timeliness and quality targets.

Skills

Team leadership

Coaching

Change management

Project management

MS Office

Communication

Public speaking

Customer service

Education

Bachelor's degree or equivalent in a health-related field

Tools

MS Office

Job description

NMDP is seeking a Manager, Workup to lead the Donor Services Workup staff in the safe, timely processing of donors through qualification, collection, and recovery. The role collaborates across functions to remove barriers and drive high performance, aligning to regulatory standards and performance improvement.

You will coach and develop the team, monitor workloads and quality metrics, and participate in strategic and operational planning with department leadership.