Donor Services Operations Manager

Be The Match in; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Be The Match in Minneapolis is seeking a Manager, Workup to lead the Donor Services Workup team, ensuring safe, timely donor processing in qualification, collection, and recovery. The role drives cross-functional collaboration, sets performance expectations, and promotes a compliant, high-performance culture aligned with NMDP standards.

The position requires building team capability, coaching staff, and delivering routine performance reviews while advancing operational development with

Qualifications

• Bachelor's degree required or equivalent experience.
• 3–5 years of leadership experience in a donor center, hospital, or blood center.
• Experience with regulatory compliance and quality systems.

Responsibilities

• Lead the Donor Services Workup staff to ensure safe, timely processing of donors.
• Direct day-to-day donor management operations and workload distribution.
• Coach staff, deliver performance evaluations, and drive continuous improvement.

Skills

Team leadership

Coaching

Process improvement

Regulatory compliance

Budget management

Education

Bachelor's degree in health-related field

Tools

Microsoft Office

Job description

Be The Match in Minneapolis is seeking a Manager, Workup to lead the Donor Services Workup team, ensuring safe, timely donor processing in qualification, collection, and recovery. The role drives cross-functional collaboration, sets performance expectations, and promotes a compliant, high-performance culture aligned with NMDP standards.

The position requires building team capability, coaching staff, and delivering routine performance reviews while advancing operational development with