Donor Services Leader: Data-Driven Stewardship & Impact

Jimmy Jazz; Nashville (TN); On-site; USD 60,000 - 75,000; Full time

Job summary

Nashville Rescue Mission is seeking a Donor Services Manager to lead the donor services team and oversee CRM data, gift processing, and stewardship. The role combines backend data operations with frontline donor engagement, reporting, and collaboration with Development, Marketing, and Finance.

The position emphasizes accuracy, donor-centric service, timely receipting, and proactive stewardship to grow donor loyalty and mid-level gifts. Evening/weekend availability may be required for events.

Qualifications

• Experience leading donor services and CRM operations.
• Ability to manage gift processing, receipting, and reconciliation.
• Strong data analytics and reporting for donor data.
• Excellent donor stewardship and communications.
• Collaborative cross-team coordination.

Responsibilities

• Lead Donor Services staff and ensure CRM SOPs and daily gift processing.
• Oversee donor service workflows, outreach, and donor communications.
• Manage data integrity, reporting, and reconciliation with Finance and Marketing.
• Coordinate with outsourced vendors for constituent records and gifts.
• Support donor stewardship events and timely gift receipts.

Skills

CRM administration

Data analytics

Donor relations

Team leadership

Project management

Tools

CRM system

Job description

Nashville Rescue Mission is seeking a Donor Services Manager to lead the donor services team and oversee CRM data, gift processing, and stewardship. The role combines backend data operations with frontline donor engagement, reporting, and collaboration with Development, Marketing, and Finance.

The position emphasizes accuracy, donor-centric service, timely receipting, and proactive stewardship to grow donor loyalty and mid-level gifts. Evening/weekend availability may be required for events.