Donor Relations Officer – Mid-Level Giving

Nashville Rescue Mission

Nashville (TN)

On-site

USD 60,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Paid time off

Maternity/paternity leave

Paid sabbatical

Job summary

Nashville Rescue Mission is seeking a Donor Relations Officer – Mid-Level Giving to cultivate relationships with mid-level donors and grow gifts from $1,000–$5,000. You’ll collaborate with Development and Marketing on donor engagement, events, and sponsorships, while upholding the Mission’s faith-based values and Code of Conduct.

The role emphasizes donor stewardship, data-driven outreach, and close teamwork with the annual giving and major gifts teams to expand donor lifetime value.

Qualifications

Bachelor’s degree or 8 years nonprofit equivalent experience.
Minimum 6 years of fundraising, donor relations, or nonprofit development experience.
A working knowledge of fundraising best practices and CRM databases (Virtuous preferred).
Outstanding verbal and written communication skills and public presentation skills.
Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
Comfortable sharing your faith and praying for donors.
Adept at data analysis and report generation.
Ability to qualify as a designated Mission vehicle driver under NRM policy.

Responsibilities

Maintains and actively manages a portfolio of mid-level donors.
Applies fundraising best practices for mid-level donor segmentation and relationship development.
Tracks donor interactions, giving history, and engagement preferences using CRM tools.
Monitors and reports on key performance indicators including retention, upgrade rates, and donor lifetime value.
Identifies and qualifies new mid-level donor prospects through CRM data analysis, campaigns, and referrals.
Collaborates with direct response and marketing teams to design outreach strategies for mid-level donors.
Conducts outreach via phone, email, and limited in-person meetings to build relationships.
Collaborates with the major gifts team to transition qualified donors into major gift pipelines.
Plans and coordinates logistics for donor appreciation events and tours.
Staffing special events as needed with evenings or weekends.

Skills

Verbal communication

Written communication

CRM databases

Fundraising best practices

Data analysis

Report generation

Public speaking

Faith-based outreach

Education

Bachelor’s degree or 8 years nonprofit equivalent experience

Minimum 6 years fundraising or donor relations experience

Tools

Virtuous CRM

Job description

Donor Relations Officer – Mid-Level Giving

Hope Lives Here!At Nashville Rescue Mission, you’ll be empowered to influence and impact lives. Join our team today!

Nashville Rescue Mission is actively seeking a Donor Relations Officer – Mid-Level Giving to join our Development team. The Donor Relations Officer serves as a key member of the Development team by cultivating and strengthening relationships with assigned donors and prospects to secure and grow mid-level gifts ($1,000-$5,000), while developing and implementing effective fundraising strategies that advance the Mission. Collaborates with Development and Marketing team members on donor engagement, stewardship initiatives, special events, and sponsorship opportunities. Fosters trust and meaningful connections through a relational, service-oriented approach characterized by excellent listening skills, professionalism, organization, accountability, and consistent follow-through, while upholding the Mission’s Statement of Faith and Code of Conduct.

Job Responsibilities

Maintains and actively manages a portfolio of mid-level donors, ensuring consistent and meaningful engagement.
Applies fundraising best practices for mid-level donor segmentation and relationship development.
Tracks donor interactions, giving history, and engagement preferences using CRM tools to inform strategy.
Monitors and reports on key performance indicators including retention, upgrade rates, and donor lifetime value.

Donor Acquisition and Cultivation

Identifies and qualifies new mid-level donor prospects through CRM data analysis, campaigns, and referrals.
Collaborates with the direct response and marketing teams to design outreach strategies that attract and convert donors into the mid-level tier, including the monthly sustainer program, Partners of Hope.
Conducts outreach via phone, email, and (limited) in-person meetings or tours to build relationships and deepen donor commitment.
Collaborates with the major gifts team to build a pipeline strategy. Analyzes giving trends to identify donors with potential to upgrade to major gift levels and collaborates with the major gifts team to transition qualified donors into their portfolios.

Stewardship and Engagement

Serves as a primary point of contact for mid-level donors, providing timely acknowledgements, impact updates, and personalized communications.
Supports the team by planning and coordinating day-of logistics and RSVPS around assignments that support the team, including behind-the-scenes tours, mission impact briefings, and donor appreciation events.
Ensures donors feel valued and connected to the mission through thoughtful stewardship touchpoints throughout the fiscal season or calendar year.

Collaboration and Strategy

Partners with the annual giving, major gifts, and marketing/communications teams to align messaging, donor journeys and user experience.
Contributes to segmentation strategies and CRM enhancements to improve donor tracking and engagement.
Supports fundraising campaigns and events that engage mid-level donors and promote increased giving.
Participates with Development and Marketing team members in staffing special events as needed with occasional availability on evenings or weekends.

Other Duties:

Other duties may be assigned by the supervisor.

Qualifications

Bachelor’s degree from an accredited college/university in communications, marketing, public relations, or related discipline required or 8 years of equivalent experience with a nonprofit.
Minimum 6 years of experience in fundraising, donor relations, or nonprofit development or other related experience (sales, admissions, etc.).
A working knowledge of fundraising best practices and CRM databases (Virtuous preferred).
Outstanding verbal and written communication skills and public presentation skills.
Possesses computer skills with emphasis on Microsoft Word, Excel, PowerPoint, and Outlook.
Comfortable sharing your faith (as appropriate) and praying for donors.
Adept at data analysis and report generation.
Ability to qualify as a designated Mission vehicle driver under NRM insurance policy:
- Valid driver’s license
- Have no more than two moving violations in a 3-year period or more than one accident in a 1-year period
- Proof of insurance on personal vehicle (current)

Additional Information

Health Benefits, Time Away From Work, Paid Leave, Life Insurance, and More

Eligible employees havemedicalplan options that give you the flexibility to choose the coverage that is right for you. Plans include aHealth Savings Accountwith both employee and employer contributions. Telemedicine services are also available with all plans. You can also enroll in Dental and Vision plans.

Nashville Rescue Mission offers agenerous Paid Time Offpolicy that allows new employees up to 27 days off their first year (pro-rated based on start date) for relaxation, holidays, and to care for themselves or a family member in times of illness.

To enable employees to care for and bond with a newborn, newly adopted, or newly placed child, Nashville Rescue Mission employees receive up to 6 weeks ofpaid maternity leaveat 100% of their base rate to bond with a new child. This benefit can be used to extend a maternity leave or allow a father two weeks ofpaid paternity leaveto bond with a new child.

Nashville Rescue Mission recognizes the special need of its employees to seek and obtain renewal. We providepaid sabbatical leavefor employees starting at 5 years of service. This time provides an opportunity for renewal, refreshment, and rejuvenation.

When life is getting difficult, it can help to talk with a professional. That’s why we have aChaplainon staff as well as offer free counseling and referral services through theEmployee Assistance Program.

As part of the Nashville Rescue Mission family, you can also enjoy other company-paid benefits likelife insuranceandshort and long-term disability.

Student Loan Forgiveness

Created under the College Cost Reduction and Access Act of 2007, Public Service Loan Forgiveness allows borrowers who work full-time for nonprofits to have their outstanding debt forgiven tax‑free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

Retirement

Let us help you save for the future. Nashville Rescue Mission contributes 3% of an employee’s earnings after they have completed their first year of service. If you decide to contribute to the plan as well, you will enjoy a 50% match on contributions from 1% to 6%.

Details