Donor Services & Database Associate (RCF)

Rose Community Foundation; Denver (CO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

403(b) retirement plan

Paid time off including holidays

Professional development opportunities

Matching gift program

Job summary

Rose Community Foundation seeks a Donor Services & Database Associate to support donor engagement, grantmaking and data integrity in the Denver area. The role focuses on maintaining the FIMS CRM, enabling accurate donor records and reporting for fundholders.

Responsibilities include database quality control, user training, mailing list creation, handling Donor Central, and supporting online grants via Foundant. Strong MS Office and CRM experience required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with donor databases and CRM platforms.
• Strong communication and customer service skills.

Responsibilities

• Maintain data quality in the donor database and lead regular upkeep.
• Create mailing and invitation lists, reports and imports for staff.
• Coordinate upgrades and patches to database software.

Skills

Database management

CRM software

Microsoft Office

Data quality

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Donor Central

Foundant

CRM software

Job description

Donor Services & Database Associate (RCF)

Posted on January 12, 2019

Rose Community Foundation strives to enhance the quality of life of the Greater Denver community through leadership, grantmaking and donor engagement – stewarding philanthropic resources and investing in strategic and innovative solutions to enduring challenges and emerging issues. Since 1995, the Foundation has granted more than $280 million to organizations and initiatives focused on Aging, Child and Family Development, Education, Health and Jewish Life in the Greater Denver area – recently adding a cross-programmatic community action overlay of support for organizations serving immigrants, refugees and communities vulnerable to discrimination and hate crimes.

We are seeking a donor services and database associate to support key fundraising and grantmaking functions for the Foundation. This role offers an exciting opportunity to apply database and operational skills to an organization committed to improving lives in our community.

Responsibilities

This position will be the primary point person on the database that the Philanthropic Services team uses to capture and monitor donor activity and relationships (currently FIMS), with the following specific responsibilities:

• Assure the quality of data contained within the database and lead ongoing, regular maintenance efforts
• Create a community of users who understand how to use and maintain the database, while troubleshooting and assisting users as needs arise
• Lead and assist staff in efforts to create mailing and invitation lists, reports and imports
• Maintain all code tables including affiliation codes
• Initiate, rollout and document processes and process changes
• Perform setup, permissions and training for all employees
• Coordinate all upgrades and patches to the database software

This position will support key fundholder relationships, with the following specific responsibilities:

• Respond to inquiries from donor-advised fundholders and provide technical assistance for the donor technology platform (Donor Central)
• Process matching gifts and donor-advised fund distributions
• Distribute quarterly statements to fundholders

This position will support the grantmaking operations of the Foundation, with the following specific responsibilities:

• Respond to inquiries from prospective grantee applicants and provide technical assistance for the online grants portal (Foundant)
• Process grant forms as they are received online
• Draft basic grant agreements to reflect conditions and contingencies, payment schedules and reporting requirements
• Ensure accuracy, completeness and integrity of grant files
• Prepare grant check requests and award letters and schedule reporting reminders

Job Qualifications

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated ability to manage multiple projects and deadlines simultaneously and still deliver on-time, high-quality content
• A minimum of three years of work experience utilizing a database with a preference for experience with a CRM software
• Ability to effectively present information and respond to questions from Foundation stakeholders and employees
• Working knowledge of the Microsoft Office suite (Excel, Outlook, PowerPoint and Word)
• Bachelor’s degree or equivalent experience
• Demonstrated track record of being responsive and maintaining positive working relationships with internal and external stakeholders

Personal Characteristics

The ideal candidate will be creative and positive with a can-do attitude and a good sense of humor. They will be an excellent listener and strong communicator with the propensity to take initiative and be proactive. Experience working with diverse populations, cultures and socioeconomic backgrounds is important to us. A collaborative team player, the associate must be excited by the opportunity to work as part of a team as well as independently, fostering positive working relationships both internally and externally. Valuing excellence and reputation, the associate must be passionate about the Foundation’s work.

Supervisor Relationship

The donor services and database associate reports to the VP of Philanthropic Services but will also work closely with the Grants Manager. This position does not have any supervisory responsibilities.

Salary and Benefits

This full-time, exempt position’s starting salary range is high $40,000s to low $50,000s, commensurate with background, experience and sector benchmarks. Rose Community Foundation currently offers a competitive benefits package including employer-supported health, dental, vision and life insurance, short- and long-term disability coverage, a 403(b) retirement plan, paid time off including holidays, professional development opportunities and a matching gift program.

Rose Community Foundation believes in the importance of diversity, equity and inclusion. The Foundation is committed to equal employment opportunities and prohibits unlawful discrimination against applicants or employees based on race, color, national origin, ancestry, creed, religion, sex, age, disability, genetic information, veteran status, sexual orientation, marital status, gender expression or any other characteristic protected by state or local law.