Donor Services Assistant Field Manager, Hoxworth Blood Center, Blue Ash Location

University of Cincinnati; Cincinnati (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Field Manager to join their team at the Hoxworth Blood Center. This vital role involves overseeing donor services and ensuring compliance with operational standards, all while contributing to a mission that saves lives. Ideal candidates will have a background in blood collection and management, alongside a passion for community service. Join a dynamic environment that prioritizes innovation and excellence, and be part of a team that makes a real difference in the lives of others every day. If you're detail-oriented and ready to take on a leadership role, this opportunity is for you!

Benefits

Comprehensive Tuition Remission

Robust Retirement Plans

Generous Time-Off Policy

Comprehensive Health Coverage

Professional Development Opportunities

Qualifications

• Bachelor’s degree in healthcare management or related field required.
• 4 years of phlebotomy experience and automation training needed.

Responsibilities

• Assist in managing donor services collection team and operations.
• Monitor operations for quality assurance and customer service.

Skills

Blood Collection

Phlebotomy

Customer Service

Process Improvement

Education

Bachelor’s Degree in Healthcare Management

Relevant Work Experience

Tools

Automated Blood Collection Systems

Job description

Current UC employees must apply internally via SuccessFactors

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, nearly 12,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times has called ‘the most ambitious campus design program in the country.’

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, the oldest and one of the largest cooperative education programs, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals $2 billion.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Job Overview

Hoxworth Blood Center (HBC), University of Cincinnati, was founded in 1938 and serves more than 30 hospitals in 18 counties in Southwestern Ohio, Northern Kentucky, and Southeastern Indiana. Annually, Hoxworth collects more than 100,000 units of blood from local donors to help save the lives of patients in area hospitals. Hoxworth Blood Center: Saving Lives Close to Home. HBC is located within the College of Medicine and is the only Regional Blood Center owned and operated by a University in the United States.

The Hoxworth Blood Center is recruiting a full-time (100% FTE) Assistant Field Manager in the Division of Donor Services, to assist the Field Manager at our Blue Ash area donor center. The incumbent will assist in managing the donor services collection team and all associated operations of one or more assigned donor-drawing operations, to ensure efficient donor flow and staff utilization. This position will support the University's mission and commitment to excellence in our students, faculty, staff, and all our activities.

Saving lives is no easy task, but at Hoxworth Blood Center, it's what we do every day and we're looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you're a detail-oriented individual with blood collection and management experience, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.

Essential Functions

• Assist in monitoring operations to ensure high quality customer service and quality assurance compliance; evaluate recruitment and collection goals and necessary steps to reach the goal.
• Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOPs).
• Serve as process improvement liaison; perform in-process checks; collect and disseminate process data and reports; participate in quality improvement teams.
• Act as role model through demonstration of professionalism for donor services staff (i.e., fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance, etc.).
• Assist administration staff with implementing changes to the organization.
• Recommend and provide training to donor services staff. Assign work; ensure proper workflow of the unit; act as lead worker.
• Serve as site supervisor in the absence of the Field Manager.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor’s Degree must be in healthcare management or related field.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

Must be Automation Red Cell and Automated Platelet trained.

Required Experience

• Four (4) years related phlebotomy experience.
• Trained and proficient in all automated collections. (Proficiency is defined as >95% WB & Automated collection success rates for an average of 12 months.)

Additional Qualifications Considered

One (1) year supervisory and/or staff training/mentoring experience.

Physical Requirements/Work Environment

• Sitting - Continuously
• Repetitive hand motion (such as typing) - Continuously
• Hearing, listening - Continuously
• Talking - Continuously
• Standing - Continuously
• Walking - Continuously
• Bending - Continuously
• Lifting - up to 20 pounds - Continuously
• Stooping - Often
• Climbing stairs/ladders - Often
• Pulling, pushing - Often
• Kneeling, squatting - Seldom
• Crouching - Seldom
• Reaching overhead - Seldom
• Lifting - up to 50 pounds - Seldom
• Lifting - over 50 pounds - Seldom

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Highlights include:

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 10-14% of your salary.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider ‘easy apply’ applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at [e-mail].

The University of Cincinnati is an Equal Opportunity Employer.

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