Donor Services Assistant Field Manager, Hoxworth Blood Center, Blue Ash Location

University of Cincinnati; Cincinnati (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Donor Services Assistant Field Manager to join their team at a renowned blood center. This full-time role involves managing donor operations, ensuring high-quality service, and supporting a mission that saves lives. Ideal candidates will have a background in blood collection and management, with a strong commitment to professionalism and teamwork. Join a passionate team that values your contributions and offers a supportive environment with excellent benefits, including tuition remission and generous time-off policies. Make a difference in the community and advance your career in a meaningful way.

Benefits

Tuition remission for employees and dependents

State pension plans or Alternative Retirement Plan

Generous time-off policy

Competitive salary

Flexible spending accounts

Wellness programs

Qualifications

• Bachelor’s Degree in healthcare management or related field required.
• Four years of related phlebotomy experience needed.

Responsibilities

• Assist in managing donor services collection team and operations.
• Ensure compliance with regulations and quality assurance standards.

Skills

Detail-oriented

Blood collection experience

Management experience

Customer service

Process improvement

Education

Bachelor’s Degree in healthcare management

Tools

Automation Red Cell training

Automated Platelet training

Job description

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Donor Services Assistant Field Manager, Hoxworth Blood Center, Blue Ash Location

Current UC employees must apply internally via SuccessFactors

Job Overview

Hoxworth Blood Center (HBC), University of Cincinnati, was founded in 1938 and serves more than 30 hospitals in 18 counties in Southwestern Ohio, Northern Kentucky, and Southeastern Indiana. Annually, Hoxworth collects more than 100,000 units of blood from local donors to help save the lives of patients in area hospitals. HBC is located within the College of Medicine and is the only Regional Blood Center owned and operated by a University in the United States.

The Hoxworth Blood Center is recruiting a full-time (100% FTE) Assistant Field Manager in the Division of Donor Services, to assist the Field Manager at our Blue Ash area donor center. The incumbent will assist in managing the donor services collection team and all associated operations of one or more assigned donor-drawing operations, to ensure efficient donor flow and staff utilization. This position will support the University's mission and commitment to excellence in our students, faculty, staff, and all our activities.

Saving lives is no easy task, but at Hoxworth Blood Center, it's what we do every day and we're looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you're a detail-oriented individual with blood collection and management experience, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.

Essential Functions

• Assist in monitoring operations to ensure high quality customer service and quality assurance compliance; evaluate recruitment and collection goals and necessary steps to reach the goal.
• Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOPs).
• Serve as process improvement liaison; perform in-process checks; collect and disseminate process data and reports; participate in quality improvement teams.
• Act as role model through demonstration of professionalism for donor services staff (i.e., fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance, etc.).
• Assist administration staff with implementing changes to the organization.
• Recommend and provide training to donor services staff. Assign work; ensure proper workflow of the unit; act as lead worker.
• Serve as site supervisor in the absence of the Field Manager.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor’s Degree must be in healthcare management or related field.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

Must be Automation Red Cell and Automated Platelet trained.

Required Experience

• Four (4) years related phlebotomy experience.
• Trained and proficient in all automated collections. (Proficiency is defined as >95% WB & Automated collection success rates for an average of 12 months.)

Additional Qualifications Considered

One (1) year supervisory and/or staff training/mentoring experience.

Physical Requirements/Work Environment

• Repetitive hand motion (such as typing) - Continuously
• Lifting - up to 20 pounds - Continuously
• Stooping - Often
• Pulling, pushing - Often
• Kneeling, squatting - Seldom
• Crouching - Seldom
• Reaching overhead - Seldom
• Lifting - up to 50 pounds - Seldom

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Highlights include:

• UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.
• As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 10–14% of your salary.
• UC prioritizes work-life balance with a generous time-off policy, including vacation and sick time, 11 paid holidays and additional end-of-year paid time off (Winter Season Days), and 6 weeks of paid parental leave for new parents.
• Competitive salary based on experience.
• Flexible spending accounts & wellness programs.

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process.

The University of Cincinnati is an Equal Opportunity Employer.