Donor Relations & Support Specialist

GEM; Norfolk (VA); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meaningful impact

Collaborative environment

Professional growth

Descrizione del lavoro

GEM in Norfolk, VA seeks a Client Service Representative to be the first point of contact for fundraising and donor communications. You will process donations, manage the donor database, and deliver exceptional customer service in a collaborative team environment.

The role emphasizes attention to detail, proactive problem solving, and clear written and verbal communication. Prior fundraising experience is a plus but not mandatory; growth opportunities are highlighted.

Competenze

• Experience in donor relations or fundraising is a plus but not required.
• Attention to detail and data accuracy are essential.
• Positive, energetic, proactive attitude and strong problem-solving skills.
• Excellent written and verbal communication skills.

Mansioni

• Serve as the first point of contact for fundraising and donor inquiries.
• Process donations and manage donor database entries and updates.
• Prepare and distribute donor communications with accuracy and engagement.
• Support fundraising events with planning, logistics, and on-the-day help.
• Train and support staff on data entry and database use.
• Generate reports and respond to data queries to meet deadlines.
• Stay informed on fundraising initiatives and industry news.

Conoscenze

Customer service

Donor relations

Data entry

Verbal communication

Formazione

High school diploma

Strumenti

CRM software

Descrizione del lavoro

GEM in Norfolk, VA seeks a Client Service Representative to be the first point of contact for fundraising and donor communications. You will process donations, manage the donor database, and deliver exceptional customer service in a collaborative team environment.

The role emphasizes attention to detail, proactive problem solving, and clear written and verbal communication. Prior fundraising experience is a plus but not mandatory; growth opportunities are highlighted.