Client Service Representative - Entry Level

GEM; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Meaningful impact

Collaborative environment

Professional growth

Job summary

GEM in Norfolk, VA seeks a Client Service Representative to be the first point of contact for fundraising and donor communications. You will process donations, manage the donor database, and deliver exceptional customer service in a collaborative team environment.

The role emphasizes attention to detail, proactive problem solving, and clear written and verbal communication. Prior fundraising experience is a plus but not mandatory; growth opportunities are highlighted.

Qualifications

• Experience in donor relations or fundraising is a plus but not required.
• Attention to detail and data accuracy are essential.
• Positive, energetic, proactive attitude and strong problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for fundraising and donor inquiries.
• Process donations and manage donor database entries and updates.
• Prepare and distribute donor communications with accuracy and engagement.
• Support fundraising events with planning, logistics, and on-the-day help.
• Train and support staff on data entry and database use.
• Generate reports and respond to data queries to meet deadlines.
• Stay informed on fundraising initiatives and industry news.

Skills

Customer service

Donor relations

Data entry

Verbal communication

Education

High school diploma

Tools

CRM software

Job description

We partner with charitable organizations to amplify their programs and drive positive change. We're currently seeking a dedicated Client Service Representative to join our expanding team. In this role, you'll serve as the first point of contact for our Fundraising and Marketing & Communications teams, helping to process donations, manage our database, and deliver exceptional customer service.

Key Responsibilities:

• Act as the primary contact for all external and internal fundraising inquiries.
• Provide outstanding customer care, ensuring timely acknowledgment and appreciation of new and departing donors.
• Collaborate with management and the communications team to prepare and distribute accurate, engaging donor communications.
• Support a variety of fundraising and promotional events, including planning, logistics, and on-the-day assistance.
• Oversee the maintenance of the donor database, including internal training and support to ensure accurate data entry.
• Assist the fundraising team with data input, amendments, report generation, and data queries to ensure tasks are prioritized and deadlines are met.
• Stay informed on the latest fundraising initiatives and industry news.
• Take ownership of your role by incorporating new ideas and initiatives to enhance our fundraising efforts.

Requirements:

• A passion for fundraising and a commitment to supporting a great cause; prior experience is a plus but not mandatory.
• Exceptional attention to detail and accuracy.
• A positive, energetic, and proactive attitude.
• Strong problem-solving skills and the ability to take initiative.
• Excellent written and verbal communication skills.

Why Join Us?

• Meaningful Impact: Contribute to initiatives that make a real difference in the community.
• Collaborative Environment: Work closely with a supportive team that values innovation and dedication.
• Professional Growth: Gain experience in fundraising and donor relations while developing your skill set.