Donor Relations Coordinator (6480)

THE SALVATION ARMY A GEORGIA CORP; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

Retirement Plan

Life Insurance

Job summary

THE SALVATION ARMY A GEORGIA CORP in Miami, FL is seeking a dedicated applicant to manage the donor program. Responsibilities include maintaining donor records, producing correspondence, and working closely with development leadership to enhance donor relationships.

The ideal candidate will have a Bachelor’s degree and experience in a customer service environment. Benefits such as health insurance, paid time off, and a retirement plan are included.

Qualifications

• Minimum of two years’ experience performing administrative work in a customer service setting.
• Experience operating and maintaining a computer database.
• Equivalent combination of training and experience is acceptable.

Responsibilities

• Manage the donor database systems and maintain accurate donor records.
• Produce acknowledgment letters and engage in donor communication.
• Plan and coordinate donor recognition events.
• Work closely with the Director of Development to enhance donor relationships.

Skills

Donor relations management

Data management

Communication skills

Event planning

Education

Bachelor’s Degree from an accredited college or university

Tools

Interchange

Power BI

Job description

Job Details

Job Location: FLA-Miami Area Command - Miami, FL 33142

Job Category: Fundraising & Donor Relations

Schedule/Hours: M – F 8:30 a.m. – 4:30 p.m. (35 hours per week)

Position Overview

This position is responsible for:

• Managing the day-to-day operation and maintenance of the donor program, including donor records, benefits for mid-level and major donors, donor inquiries, correspondence, and acknowledgments.
• Working in close partnership with the Director of Development and Area Commander to enhance donor relationships and increase support through marketing and event-specific avenues.

Key Responsibilities

• Manages donor database systems (Interchange and Power BI); obtains, inputs, and updates pertinent donor information; records changes and makes necessary deletions; prepares routine and special donor activity reports; ensures the accuracy and completeness of the same.
• Produces acknowledgment letters, invitations, and specialized pieces for stewardship, cultivation and solicitation.
• Researches and references database records in order to respond to donor and/or development staff questions.
• Prepares various routine and specialized donor activity reports and communicates with stakeholders via phone calls.
• Works with direct mail vendor to review, provide edits, and approve all direct mail pieces; ensures all communication through direct mail has consistent messaging and meets brand standards.
• Executes efforts strategically by building audiences through the gathering of data from the donor database to assess prospects, create prospect lists and coordinate prospect review; works closely with the Director of Development to implement strategies that support ongoing event and donor management efforts.
• Plans, directs and coordinates all aspects of benefits program, recognition and stewardship events for donors to include invitations to special events and appreciation gifts.
• Performs other related work as required.

Physical Requirements and Working Conditions

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to type and keypunch information into a computer.
• Duty primarily performed seated; may be relieved by brief or occasional periods of standing or walking.
• Occasional evening and weekend hours required.
• Work in a normal office environment with minimal physical discomforts associated with weather or environmental factors.

Employee Benefits

• Health, Dental, and Vision Insurance
• Vacation, Sick, Personal, and Holiday Paid Time Off
• Retirement Plan
• Life Insurance and more!

What We Are Looking For In You

Education and Experience:

• Bachelor’s Degree from an accredited college or university.
• Two years’ experience performing administrative work in a customer service setting, and experience operating/maintaining a computer database.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications

None.

Equal Opportunity Employer

Veterans | Disabled