Donor Operations & Data Associate - Hybrid

BBYO; Washington (District of Columbia); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Flex work

Unlimited PTO

Holidays

Office shutdowns

Insurance package

Retirement plan

Wellbeing programs

Job summary

BBYO is seeking a Philanthropic Operations Associate in Washington, DC (Hybrid; in-office at least 2 days per week). The role focuses on maintaining donor systems, data integrity, and operational processes to support fundraising goals and donor relationships.

Responsibilities include gift processing, donor acknowledgments, CRM updates in Salesforce, grant reporting, and collaboration with Finance and Marketing teams. Bachelor’s degree required with 1–2 years CRM/donor ops experience.

Qualifications

• 1–2 years of experience with CRM systems such as Salesforce and donor databases.
• Bachelor's degree required; donor database experience preferred.
• Process-oriented with strong attention to detail and ability to multitask.
• Excellent organizational and time management skills in a fast-paced environment.

Responsibilities

• Manage gift processing, donor acknowledgments, pledge tracking, CRM updates and related operations.
• Maintain donor records in Salesforce, including contact info and history, and resolve issues.
• Handle matching gifts, stock gifts, monthly giving and online fundraising platforms.
• Track engagement and ensure data integrity for reporting, segmentation and comms.
• Create receipts, invoices, reminders, and donor deliverables.
• Prepare reports for grants, donations and fundraising activities; assist with audits.
• Collaborate with Finance on revenue reconciliation and internal controls.
• Support Direct Marketing campaigns and load data for segmentation and reporting.
• Coordinate with screening vendor and load results into Salesforce.
• Respond to donor inquiries; provide Salesforce training and update procedures.

Skills

Attention to detail

Organizational skills

Team collaboration

Communication

Education

Bachelor's degree

Tools

Salesforce

iWave

Excel

Job description

BBYO is seeking a Philanthropic Operations Associate in Washington, DC (Hybrid; in-office at least 2 days per week). The role focuses on maintaining donor systems, data integrity, and operational processes to support fundraising goals and donor relationships.

Responsibilities include gift processing, donor acknowledgments, CRM updates in Salesforce, grant reporting, and collaboration with Finance and Marketing teams. Bachelor’s degree required with 1–2 years CRM/donor ops experience.