Donor Greeter

Horizon Goodwill; Hagerstown (MD); On-site; USD 18,000 - 23,000; Part time

Job summary

Horizon Goodwill in Maryland is seeking a Donor Greeter to warmly welcome donors at the store donation area and provide outstanding customer service. You will assess donations, guide donors, and educate the public on our mission while ensuring a safe and organized donation flow.

You will greet within 10 seconds, assist with processing donations, and maintain cleanliness and safety in the donation area. The role involves light lifting, teamwork, and adhering to policies and paperwork requirements.

Qualifications

• Greet and assist customers in a friendly, professional manner.
• Determine usable donations according to guidelines.
• Track donations accurately per management standards.
• Maintain organized donation area with safe handling procedures.
• Follow safety and security procedures and store policies.

Responsibilities

• Greet donors and offer assistance.
• Assess donations for acceptability.
• Reroute items to correct stations and maintain staging.
• Maintain cleanliness and organization of donation area.
• Assist with opening/closing tasks and paperwork as required.
• Participate in cross-training as assigned by management.

Skills

Customer service

Greet customers quickly

Donation screening

Communication

Job description

$15.00 Hourly RateJob Summary: The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. Will be responsible for providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.Essential Functions:Greet and offer assistance to all customers.Ability to demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.Determine usable and saleable items as specified in guidelines for acceptable donations.Accurately track all donations according to standards set by management.Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.Provide donors with exceptional customer service including but not limited to, greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly.Follow all required safety and security procedures.Maintain efficient product flow in line with company policies and procedures.Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.Receive and verify merchandise incoming to the location from warehouse and vendors.Participate in training as required.Support store operations by participating in cross training as assigned by management.Perform all other duties as assigned.Minimum Requirements:Ability to pass pre-screenings such as background or drug screenings.Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.Potential Career Paths:Shift ManagerProduction ManagerStore Manager