Donated Goods Donor Greeter Part Time 031

Goodwill-Industries-of-SAN-Joaquin; Fresno (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Goodwill-Industries-of-SAN-Joaquin is seeking a Donor Greeter to warmly welcome donors, accept donations, and issue receipts in a fast-paced store environment. The role emphasizes accurate record-keeping and safe handling of donated items.

Requires elementary education and at least six months of customer service or material handling experience. Ability to operate the warehouse system, with flexibility for extended hours or weekends as needed.

Qualifications

• Basic customer service or material handling experience.
• Ability to interact courteously with the public.
• Ability to learn and use the warehouse management system.

Responsibilities

• Greet donors in a friendly and courteous manner.
• Accept or reject donations according to policy and document receipts.
• Record donor counts and enter data electronically.
• Label and scan materials in and out of the system; keep area safe and organized.
• Maintain cleanliness and safety; assist with loading/unloading as needed.
• Attend to donors promptly and maintain high service standards.

Skills

Customer Service

Safety consciousness

Multitasking

Communication

Education

Elementary education

Tools

PDA / electronic tablet

Totes

Hand trucks

Pallet jacks

Job description

JOB SUMMARYUnder the supervision of the Store Management staff, the Donor Greeter is responsible for greeting donors, accepting donations, distributing donation receipts, placing materials in the proper staging area, and loading and unloading trailers safely and efficiently.ESSENTIAL DUTIESGreets and assists donors in a friendly and courteous manner. Demonstrates superior customer service at all times. Responsible for accepting or rejecting donations according to Agency policy. Declines unacceptable donations in a friendly, positive manner.Records and maintains donor records accurately. Enters donor count electronically throughout the day.Handles all donated materials in a careful and safe manner to maximize value.Ensures all material containers are properly labeled and scanned into and out of the electronic warehouse management system in a timely and accurate manner.Keeps work area free of safety hazards. Works in a safe and organized manner.Places trash in appropriate containers.Regular attendance is required to perform the essential functions of the job.SECONDARY DUTIESMay perform processing, janitorial and other duties assigned as directed by store management.MINIMUM REQUIREMENTSEducation Required: Elementary education.Experience Required: Six (6) months customer service work experience and/or six (6) months material handling experience.JOB SPECIFICATIONSKnowledge Required: Ability to work with diverse populations, ability to interact courteously with the public, and ability to work with minimum supervision. Knowledge of material handling is highly desirable.Equipment Used: PDA, electronic tablet, totes, tri-walls, hand trucks, appliance hand trucks, pallet jacks, power lifts, and other processing equipment.SKILLS/APTITUDES/TEMPERAMENTSAbility to display excellent customer service at all times.Integrity in handling all products.Ability to comprehend basic and detailed instructions.Ability to work with minimal supervision.Ability to work with diverse population.EMOTIONAL EFFORTThis position requires moderate to heavy emotional effort involved in interactions with supervisors and customers (external and internal).JOB SETTINGVariable working conditions, exposure to extreme heat and cold temperatures ranging from 25-115 degrees. Flexible work schedule, including weekends, holidays and evenings. Work environment is fast paced with high activity demands.PHYSICAL DEMANDSFast paced environment. Ambulate, reach and lift 35 lbs.; bend/lift from the waist; stand for long periods of time; good hand/eye coordination; and dexterity in upper extremities and upper torso.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, either orally or in writing.