Donor Greeter

Goodwill Industries of Houston; Cypress (TX); On-site; USD 31,000 - 38,000; Full time

Job summary

Goodwill Houston is seeking an associate to provide world-class donor experience by greeting donors, processing donations, and maintaining secure, organized operations. The role includes sorting donations, assisting with furniture, labeling equipment, and upholding PPE and safety standards.

Responsibilities include accurate donation recording, safe pallet handling, and supporting loading/unloading activities while maintaining a friendly, professional demeanor with donors and team members.

Qualifications

• HS diploma preferred.
• Ability to communicate effectively with diverse donors.
• Flexibility in scheduling.
• Reliable transportation required.

Responsibilities

• Greet donors and provide friendly service.
• Accept and sort donations; place items in appropriate categories.
• Assist with furniture donations and shelving for pricing.
• Label equipment and maintain safety standards during setup.
• Operate pallet jacks to move donations and load outbound trailers safely.
• Record donations using donor tablet and issue receipts.
• Ensure PPE is used correctly (hi-vis vests, cut-resistant gloves).
• Request supplies as needed and assist with loading/unloading equipment.
• Maintain safety and security of associates, donors, and property.
• Perform janitorial tasks and report incidents promptly.
• Follow company policies and participate in other duties as assigned.

Skills

Customer service

Communication

Teamwork

Safety awareness

Education

High school diploma

Job description

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Responsible for providing world-class donor experience by maintaining a friendly, helpful, and professional demeanor. Responsible for accepting, sorting, and processing incoming donations according to GWH’s guidelines. Ensure donations are handled efficiently, accurately, and cost-effectively to support the organization’s mission.

Essential Duties and Responsibilities:

• Provide excellent customer service by greeting each donor promptly upon arrival, showing appreciation, and inviting them to return.
• Collect donations using donation carts and sort them out into proper limited categories as required.
• Accept furniture donations, place them in staging areas, and assist in moving to the sales floor once priced.
• Ensure that all full raw and outlet equipment is properly labeled at the time of setup.
• Operate pallet jacks to move full gaylords and load outbound trailers while maintaining safety and productivity standards.
• Accurately record donations using the donor tablet to maintain accurate records of donations received and issue completed donation receipts to all donors.
• Ensure designated personal protective equipment (PPE) is being properly utilized, including but not limited to highly-visibility safety vests and cut-resistant gloves.
• Request additional supplies from management when running low.
• Assist with loading and unloading equipment as needed.
• Assist in maintaining the safety and security of GWH associates, donors, and company property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by management.

Additional Responsibilities:

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Maintain a high level of confidentiality.
• Must perform work safely; maintain good housekeeping standards, and ensure all aisles and pathways to fire exits are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• A high school diploma or equivalent preferred.
• Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performance Indicators (KPI):

• Work Integrity: Follows established procedures and processes donations timely with a sense of urgency
• Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
• Safety Culture
• Attendance: Work schedule as assigned, notify leadership as needed, and no recurring issues
• Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep
• Equipment Management
• Production Management

Physical Requirements/Work Environment:

• Regular twisting, bending, squatting, kneeling, pushing, and pulling.
• Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
• Must be able to stand for extended periods of time.
• Moderate indoor noise with exposure to outside temperatures.

I understand this job description and requirements, and that I am expected to complete all assigned duties. I understand that the job functions may change and that I may be transferred to another location at management's discretion.

I have read this job description and can perform the essential functions of this position with or without accommodation.

Associate: ________________________________________________ Date: _______________

Manager: ______________________________________________________ Date: ______________