Donor Greeter

Goodwill Industries of Houston; Alvin (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill Houston welcomes a dedicated donor services team member to provide world-class donor experiences. You will greet donors, process donations, and maintain orderly staging areas, assisting with furniture pickups and floor placement when priced.

You will follow PPE guidelines and safety practices while supporting overall store operations. The role emphasizes accuracy in donation recording, strong customer service, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Ability to communicate effectively with diverse individuals.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Provide excellent customer service by greeting each donor promptly, showing appreciation, and inviting them to return.
• Collect donations and sort them into proper categories as required.
• Accept furniture donations, stage them, and assist in moving to the sales floor after pricing.
• Ensure labeling for full raw and outlet equipment is correct at setup.
• Operate pallet jacks to move donations while following safety standards.
• Record donations using the donor tablet and issue receipts to donors.
• Maintain PPE usage and safety standards, including high-visibility vests and cut-resistant gloves.
• Request supplies from management when running low.
• Assist with loading/unloading equipment as needed.
• Support safety and security of associates, donors, and property.
• Perform janitorial tasks as needed.
• Report all incidents and injuries immediately.

Skills

Communication

Flexibility

Reliability

Education

High School diploma or equivalent

Job description

Position Summary:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Responsible for providing world-class donor experience by maintaining a friendly, helpful, and professional demeanor. Responsible for accepting, sorting, and processing incoming donations according to GWH's guidelines. Ensure donations are handled efficiently, accurately, and cost-effectively to support the organization’s mission.

Essential Duties and Responsibilities:

• Provide excellent customer service by greeting each donor promptly upon arrival, showing appreciation, and inviting them to return.
• Collect donations using donation carts and sort them out into proper limited categories as required.
• Accept furniture donations, place them in staging areas, and assist in moving to the sales floor once priced.
• Ensure that all full raw and outlet equipment is properly labeled at the time of setup.
• Operate pallet jacks to move full gaylords and load outbound trailers while maintaining safety and productivity standards.
• Accurately record donations using the donor tablet to maintain accurate records of donations received and issue completed donation receipts to all donors.
• Ensure designated personal protective equipment (PPE) is being properly utilized, including but not limited to highly-visibility safety vests and cut-resistant gloves.
• Request additional supplies from management when running low.
• Assist with loading and unloading equipment as needed.
• Assist in maintaining the safety and security of GWH associates, donors, and company property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by management.

Additional Responsibilities:

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Maintain a high level of confidentiality.
• Must perform work safely; maintain good housekeeping standards, and ensure all aisles and pathways to fire exits are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• A high school diploma or equivalent preferred.
• Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performance Indicators (KPI):

• Work Integrity: Follows established procedures and processes donations timely with a sense of urgency
• Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
• Safety Culture
• Attendance: Work schedule as assigned, notify leadership as needed, and no recurring issues
• Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep
• Equipment Management
• Production Management

Physical Requirements/Work Environment:

• Regular twisting, bending, squatting, kneeling, pushing, and pulling.
• Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
• Must be able to stand for extended periods of time.
• Moderate indoor noise with exposure to outside temperatures.

I understand this job description and requirements, and that I am expected to complete all assigned duties. I understand that the job functions may change and that I may be transferred to another location at management's discretion.

I have read this job description and can perform the essential functions of this position with or without accommodation.

Associate: ________________________________________________ Date: _______________

Manager: ______________________________________________________ Date: ______________