Donor Family Services Coordinator | Full-Time

UF Health; Gainesville (FL); Hybrid; USD 52,000 - 66,000; Full time

Job summary

University of Florida Health at UF Health Shands Hospital in Gainesville seeks a donor family aftercare coordinator to develop and implement bereavement support and after-care services for donor families.

You will coordinate projects, programs and events to enhance donor family experiences, and ensure effective communication between families and recipients. Strong writing, communication and organizational skills are essential.

Qualifications

• Bachelor’s degree in communications, public relations, health sciences, social work or related field.
• Two years of case management, social work, hospice, grief counseling or related experience.
• Two years of donor family after care experience within an organ procurement organization (OPO), tissue bank or eye bank.
• Must have exceptional writing, proofreading, communications, critical thinking and organizational skills.
• Excellent interpersonal, customer service and problem-solving skills required.

Responsibilities

• Plan, implement and evaluate projects, special events, and other activities for donor families.
• Coordinate after-care communication to families and between families and recipients.
• Engage and/or debrief with clinical coordinators, donation advocates and HSCs regarding family issues.
• Support overall objectives of donor program development.

Skills

Writing

Proofreading

Communications

Critical thinking

Organizational skills

Interpersonal skills

Customer service

Problem-solving

Education

Bachelor’s degree in communications, public relations, health sciences, social work or related field

Job description

Overview

Location: UF Health Shands Hospital

1600 SW Archer Road, Gainesville, FL 32608

Schedule: Monday-Friday | 8:00am-5:00pm

Employment Type: Full-Time

Join UF Health and be part of a team committed to exceptional patient care, innovation, and community impact. We are currently seeking a passionate individual who is eager to make a difference in a dynamic healthcare environment.

Responds to the needs of organ donor families by developing and implementing appropriate after-care services, including grief counseling and bereavement support; by coordinating projects, programs and special events that promote the donor families' experiences; and by facilitating communication between donor families and transplant recipients. Collaborates on other LifeQuest and donor program development department projects and campaigns as needed. Must demonstrate ability to work independently, find creative solutions to problems and develop innovative ideas.

Responsibilities

• Plan, implement and evaluate projects, special events, and other activities for donor families.
• Coordinate after-care communication to families and between families and recipients.
• Engage and/or debrief with clinical coordinators, donation advocates and HSCs regarding family issues.
• Support overall objectives of donor program development.

Qualifications

Minimum Education and Experience Requirements:

• Bachelor’s degree in communications, public relations, health sciences, social work or other related field.
• Two years of case management, social work, hospice, grief counseling or related experience; OR
• Two years of donor family after care experience within an organ procurement organization (OPO), tissue bank or eye bank.
• Must have exceptional writing, proofreading, communications, critical thinking and organizational skills.
• Excellent interpersonal, customer service and problem-solving skills required.

Licensure/Certification/Registration: None

Motor Vehicle Operator Designation: Employees in this position: Will not operate vehicles for an assigned business purpose