Donor Family Aftercare & Support Specialist

UF Health; Gainesville (FL); Sur place; USD 52 000 - 66 000; Plein temps

Résumé du poste

University of Florida Health at UF Health Shands Hospital in Gainesville seeks a donor family aftercare coordinator to develop and implement bereavement support and after-care services for donor families.

You will coordinate projects, programs and events to enhance donor family experiences, and ensure effective communication between families and recipients. Strong writing, communication and organizational skills are essential.

Qualifications

• Bachelor’s degree in communications, public relations, health sciences, social work or related field.
• Two years of case management, social work, hospice, grief counseling or related experience.
• Two years of donor family after care experience within an organ procurement organization (OPO), tissue bank or eye bank.
• Must have exceptional writing, proofreading, communications, critical thinking and organizational skills.
• Excellent interpersonal, customer service and problem-solving skills required.

Responsabilités

• Plan, implement and evaluate projects, special events, and other activities for donor families.
• Coordinate after-care communication to families and between families and recipients.
• Engage and/or debrief with clinical coordinators, donation advocates and HSCs regarding family issues.
• Support overall objectives of donor program development.

Connaissances

Writing

Proofreading

Communications

Critical thinking

Organizational skills

Interpersonal skills

Customer service

Problem-solving

Formation

Bachelor’s degree in communications, public relations, health sciences, social work or related field

Description du poste

Overview

Advance your career in a role where compassion meets impact as a Donor Family Services Coordinator at UF Health. This is more than a position, it’s an opportunity to support patients and families during some of the most profound moments in their lives while building your own path of professional growth within a leading academic health system in Gainesville, Florida. Our community offers the perfect balance of lifestyle, blending natural beauty, innovation, cultural vibrancy, and year-round outdoor recreation. It’s a place where professionals thrive both personally and professionally. UF Health is consistently ranked among the nation’s best hospitals and we are committed to excellence in healthcare. Every day we recognize the empathy, professionalism, and dedication our Donor Family Services Coordinators give to patients and their loved ones. Choose a career that reflects your purpose, choose UF Health.

UF Health Experience & Rewards:

• Level 1 trauma and teaching hospital
• FACT accredited NCI-designated cancer institute
• Bone Marrow and Solid Organ Transplant Center
• Accrued PTO and holidays
• Annual merit-based job performance reviews
• PSLF-eligible employer
• Tuition reimbursement
• Competitive healthcare/retirement plans
• Wellness programs

Responsibilities

The Donor Family Services Coordinator responsibilities are to respond to the needs of organ donor families by developing and implementing appropriate after-care services, including grief counseling and bereavement support; by coordinating projects, programs and special events that promote the donor families' experiences; and by facilitating communication between donor families and transplant recipients. Collaborate on other LifeQuest and donor program development department projects and campaigns as needed. Demonstrate ability to work independently, find creative solutions to problems and develop innovative ideas.

Schedule

FTE: 1.0

Hours: 8:00am-5:00pm

Days: Monday-Friday

Location: Gainesville, FL

Qualifications

Education

Required: Bachelor's degree in communications, public relations, health sciences, social work or other related field

Experience

Required:

• Two years of case management, social work, hospice, grief counseling or related experience; OR
• Two years of donor family after care experience within an organ procurement organization (OPO), tissue bank or eye bank.
• Must have exceptional writing, proofreading, communications, critical thinking and organizational skills.
• Excellent interpersonal, customer service and problem-solving skills required.

Licensure/Certification/Registration:None

Motor Vehicle Operator Designation: Employees in this position: Will not operate vehicles for an assigned business purpose