Donor Family Services & Authorization Lead

Lifeline of Ohio; Columbus (OH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Medical & Vision plans

PTO and holidays

Family leave

Maven access

Life insurance

Licenses reimbursed

401(k) match

Performance bonus

Career advancement

Job summary

Lifeline of Ohio is seeking a Manager of Family Services and Authorization to lead a team of Family Services Coordinators, oversee authorization practices, and enhance donor family support across its service area. The role drives quality improvements while ensuring compassionate, compliant family-centered care.

The position requires strong leadership, collaboration with hospitals, and ability to navigate complex donor conversations, with hybrid on-site, remote, and hospital-based

Qualifications

• Bachelor's degree in social work or related field as listed in requirements.
• 3–5 years experience in grief, loss, trauma, crisis intervention, end-of-life care, transplantation, or related healthcare services.
• 2+ years of leadership, supervisory, or management experience.
• Demonstrated experience coaching, developing, and leading teams.
• Strong communication, relationship-building, conflict resolution, and collaboration skills.
• Proficiency with Microsoft Office applications (Outlook, Teams, Word, Excel, PowerPoint).
• Valid driver's license and reliable transportation.

Responsibilities

• Lead and supervise Family Services Coordinators (FSCs) and develop their performance.
• Set expectations, accountability measures, and professional development plans.
• Recruit, interview, onboard, and retain FSCs; foster an inclusive, high-performing culture.
• Oversee authorization practices and donor family support; coach FSCs on complex discussions.
• Promote donor family engagement, bereavement support, and donation advocacy.
• Monitor authorization rates, family experience outcomes, and process improvements.
• Ensure regulatory compliance and documentation accuracy per OPTN, CMS, AATB, OSHA standards.
• Coordinate onboarding and ongoing education for FSCs; collaborate on competency development.
• Build and maintain relationships with hospital partners and key stakeholders.

Skills

Communication

Relationship-building

Conflict resolution

Collaboration

Critical thinking

Data analysis

Microsoft Office

Education

Bachelor's degree (relevant field)

Tools

Microsoft Office Suite

Job description

Lifeline of Ohio is seeking a Manager of Family Services and Authorization to lead a team of Family Services Coordinators, oversee authorization practices, and enhance donor family support across its service area. The role drives quality improvements while ensuring compassionate, compliant family-centered care.

The position requires strong leadership, collaboration with hospitals, and ability to navigate complex donor conversations, with hybrid on-site, remote, and hospital-based