Donor Experience Officer

Action Against Hunger USA; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Action Against Hunger USA is seeking a Donor Experience Officer to steward mid-level donors in New York, NY. You will build and execute personalized outreach using calls, emails, handwritten notes, and impact updates to strengthen retention.

Reporting to the Senior Lead, Major Gifts, you will collaborate with Direct Marketing, Prospect Research, and Communications to deliver a thoughtful donor experience and grow the pipeline for future major gifts.

Qualifications

• 1–3 years of fundraising or donor engagement experience.
• Strong written and verbal communication skills.
• Experience using CRM systems such as Salesforce or Raiser’s Edge.
• Ability to manage a large donor portfolio and stay organized.
• Proficiency with Microsoft 365 and digital tools.

Responsibilities

• Manage a portfolio of approximately 1,000 mid-level donors.
• Develop personalized donor engagement plans using calls, emails, handwritten notes, and impact updates.
• Acknowledge gifts promptly and steward donors with timely follow-up.
• Conduct donor discovery conversations to understand giving motivations and preferences.
• Collaborate with Major Gifts, Direct Marketing, Prospect Research, and Communications.

Skills

Donor engagement

Communication

Relationship management

Data analysis

Microsoft 365

Donor outreach

Tools

Salesforce

Raiser's Edge

Job description

About Us

Action Against Hunger is a global leader creating a future where every life is well nourished. We innovate to prevent malnutrition and respond to hunger hotspots, working in 59 countries and reaching more than 21 million people each year. Together, we are promoting resilience and working to end hunger for everyone, for good.

Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia, and Haiti.

We are seeking a Donor Experience Officer to support Action Against Hunger’s mid‑level giving program by stewarding, retaining, and growing relationships with mid‑level donors in New York, NY.

About the Role

The Donor Experience Officer is responsible for managing a portfolio of mid‑level donors giving between $2,500 and $9,999. Reporting to the Senior Lead, Major Gifts, this role will help strengthen donor retention, deepen engagement, and support a strong pipeline of donors with the potential to move into major giving.

This role will use a relationship‑based donor engagement model to provide personalized stewardship through phone calls, emails, handwritten notes, impact updates, and timely donor follow‑up. The Donor Experience Officer will also partner closely with Major Gifts, Direct Marketing, Prospect Research, and Communications to ensure donors receive a thoughtful and consistent experience.

This position is ideal for a relationship‑driven fundraising professional who is highly organized, comfortable managing a large donor portfolio, and able to use data and personalized outreach to strengthen donor engagement.

Key Responsibilities

• Manage a portfolio of approximately 1,000 mid‑level donors through consistent, relationship‑driven outreach.
• Build personalized donor engagement plans using calls, emails, handwritten notes, and tailored impact updates.
• Implement timely gift acknowledgment and stewardship practices, including follow‑up within 48 hours of donor gifts.
• Conduct donor discovery conversations to better understand giving motivations, communication preferences, and philanthropic interests.
• Support strategies to retain, reactivate, and upgrade mid‑level donors.
• Partner with Direct Marketing colleagues to ensure mid‑level donors receive a more personalized and appropriate solicitation experience.
• Track donor engagement, giving trends, retention rates, and portfolio performance to help inform strategy.
• Identify donors with increased giving capacity and interest in deeper engagement with Action Against Hunger.
• Partner with Prospect Research and Major Gifts colleagues to qualify and transition high‑potential donors when appropriate.
• Help develop stewardship templates, acknowledgment tools, donor communications, and digital engagement content.
• Maintain accurate donor records in the CRM, including outreach activity, donor preferences, capacity indicators, and cultivation milestones.
• Collaborate across Development, Direct Marketing, Prospect Research, Major Gifts, and Brand and Communications to support a consistent donor experience.
• Contribute to special projects and other duties as assigned.

Who We’re Looking For

• 1–3 years of experience in fundraising, donor engagement, high‑volume account management, sales, or relationship management preferred.
• Strong written and verbal communication skills, with the ability to create personalized and compelling donor outreach.
• Comfort making donor calls and building relationships through remote and digital engagement.
• Strong organizational skills and ability to manage a large donor portfolio with accuracy and discipline.
• Experience using CRM systems such as Salesforce, Raiser’s Edge, or similar platforms preferred.
• Ability to use data to track outreach, monitor donor activity, and support segmentation.
• Strong judgment, emotional intelligence, discretion, and professionalism when working with donor information.
• Proficiency with Microsoft 365 and digital communication tools.
• Experience with stewardship tools, video messaging, basic design, or email platforms is a plus.
• Commitment to confidentiality, data integrity, and responsible handling of donor information.
• Commitment to Action Against Hunger’s values, gender equality commitments, and safeguarding principles.

Why Join Us?

Join Action Against Hunger to help strengthen donor relationships that support life‑saving humanitarian programming around the world. In this role, you will help deepen engagement with mid‑level donors, improve donor retention, and build a stronger pipeline of long‑term philanthropic support for Action Against Hunger’s mission.