Donor Experience Leader - Lead, Train & Elevate Donations

Goodwill Southeast Georgia; Kingsland (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill Southeast Georgia in Kingsland, GA is seeking a Donor Experience Lead to support the store/site manager by leading donation personnel, ensuring outstanding donor service, and maintaining a clean, safe site. You will train staff, conduct safety trainings, and coordinate with Transportation to meet site needs.

Qualities include strong interpersonal communication, the ability to assess goods quickly, and flexibility to work nights and weekends. Adherence to SOPs and safety are essential.

Qualifications

• HS diploma/GED or relevant experience to perform essential duties.
• Good eyesight and color definition.
• Strong interpersonal communication skills.
• Ability to quickly assess goods and determine appropriate routing.
• Functional reading and writing skills.
• Ability to use a hand truck.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Ensure the site provides outstanding customer service to every donor.
• Supervise daily activities and staff of the site.
• Greet donors promptly and offer tax receipts; maintain donation counts.
• Assist scheduling and provide site coverage.
• Oversee training of new attendants and provide ongoing feedback.
• Conduct huddles and safety trainings with staff.
• Keep the donation site clean and organized.
• Ensure supplies and maintenance are up to date.
• Collaborate with Transportation to meet site needs.
• Submit and review all assigned paperwork weekly.
• Safeguard donations and property from damage/theft; handle with care.
• Ensure staff compliance with SOPs.
• Address donor concerns or refer to Coordinator/Manager; document issues promptly.
• Perform other tasks as assigned.

Skills

Interpersonal communication

Eyesight and color definition

Assess goods quickly

Reading and writing skills

Use hand truck

Flexible schedule (nights & weekends)

Education

HS diploma/GED

Job description

Goodwill Southeast Georgia in Kingsland, GA is seeking a Donor Experience Lead to support the store/site manager by leading donation personnel, ensuring outstanding donor service, and maintaining a clean, safe site. You will train staff, conduct safety trainings, and coordinate with Transportation to meet site needs.

Qualities include strong interpersonal communication, the ability to assess goods quickly, and flexibility to work nights and weekends. Adherence to SOPs and safety are essential.