Donor Experience Lead: Digital Outreach & Growth

Northwest-Missouri-State-University; Maryville (MO); On-site; USD 43,000 - 52,000; Full time

Job summary

Northwest Missouri State University in Maryville, MO seeks a Donor Experience Officer to manage a high-volume portfolio of leadership annual donors and prospects through personalized video, text, email, and phone campaigns. The role partners with university leadership and marketing to align outreach with institutional priorities.

The DXO will recruit and supervise student interns, deliver exceptional donor service, track CRM activity, and support university advancement events.

Qualifications

• Bachelor’s degree required.
• 1 year of experience in fundraising, digital sales, public relations, alumni relations, or related relationship-management field.

Responsibilities

• Qualify, cultivate, and steward a digital portfolio of 800+ prospects and leadership annual donors.
• Execute omnichannel outreach via text, video, email, phone, and social media to drive engagement.
• Identify and advance donors through the annual giving pipeline towards major gifts.
• Collaborate with AVP, campus partners, and marketing to align outreach with priorities.
• Track interactions in the CRM and use analytics to measure campaigns.

Skills

Interpersonal communication

Written communication

Verbal communication

On-camera comfort

CRM software

Organizational skills

Emotional intelligence

Multi-project management

Education

Bachelor's degree

Tools

CRM software

Audio/visual setup

Job description

Northwest Missouri State University in Maryville, MO seeks a Donor Experience Officer to manage a high-volume portfolio of leadership annual donors and prospects through personalized video, text, email, and phone campaigns. The role partners with university leadership and marketing to align outreach with institutional priorities.

The DXO will recruit and supervise student interns, deliver exceptional donor service, track CRM activity, and support university advancement events.