DONOR EXPERIENCE LEAD

Goodwill Southeast Georgia; Kingsland (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Southeast Georgia is seeking a Donor Experience Lead to support the store/site manager by leading donation personnel and delivering training. You will supervise daily operations, greet donors, and ensure outstanding service while maintaining a safe, clean site and proper paperwork.

The role requires leadership, strong communication, and flexibility to work nights/weekends. The position emphasizes teamwork and meeting business needs in a community-focused environment.

Qualifications

• HS diploma/GED or related experience providing essential knowledge and abilities.
• Good eyesight and color definition.
• Strong interpersonal communication skills.
• Ability to quickly assess goods and determine routing.
• Flexible schedule including nights and weekends.

Responsibilities

• Ensure outstanding customer service to every donor at the site.
• Supervise daily activities and staff of the site.
• Greet donors promptly and assist with unloading donations and tax receipts.
• Assist with scheduling and provide site coverage as needed.
• Train and develop staff; conduct safety trainings and huddles.
• Keep donation site clean, organized and well supplied.
• Collaborate with Transportation to ensure site needs are met.

Skills

Customer service

Leadership

Staff supervision

Training

Communication

Safety awareness

Problem solving

Education

HS diploma/GED

Job description

Donor Experience Lead will assist store/site manager by providing leadership and training to assigned donation personnel. Donor Experience Lead performs and trains the following duties both independently and as a member of a team. Accept donated goods from the public and provide excellent customer service in accordance with all Goodwill SEGA SOP’s. Maintain work area in a neat and orderly manner both inside and outside. Assist in other areas of the operation as needed to meet the needs of the business. Must adhere to Goodwill SEGA rules, policies, and safety procedures.

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

1. Ensure that assigned site provides outstanding customer service to every donor every time.

2. Supervises the daily activities and staff of assigned site.

3. Ensure that all donors are greeted in a prompt, friendly, and courteous manner within 10 seconds; ensures donors receive assistance when unloading donations, offer tax receipts and maintain accurate daily counts of donations.

4. Assist manager with scheduling assignments; always providing site coverage.

5. Assists with and oversees the training of new attendants at assigned sites. Provides development opportunity to staff by providing ongoing training and feedback.

6. Conducts huddles and safety trainings with staff.

7. Ensures Donation site is clean and organized.

8. Ensures Donation site has necessary supplies and maintenance is up to date.

9. Collaborates with the Transportation Department to ensure site’s needs are met.

10. Submits, reviews and completes all assigned paperwork on a weekly basis.

11. Safeguards all donations and company property from damage and theft. Treats all donations and company property with respect and care.

12. Complies with and ensures that all assigned staff comply with all SOP’s.

13. Addresses donor/customer concerns. If unable to resolve immediately refers the concern to their Coordinator or Manager. Documents and reports any concerns or issues in a prompt and timely manner.

14. Performs other miscellaneous tasks as assigned or directed.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• HS diploma/GED or any job-related experience that will provide the necessary knowledge, skill, and abilities to be able to perform the essential functions of the position.
• Possess good eyesight and color definition.
• Good interpersonal communication skills.
• Ability to quickly assess goods and determine appropriate routing.
• Functional reading and writing skills.
• Ability to use hand truck.
• Ability to work a flexible schedule including nights and weekends.

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.