DONOR EXPERIENCE LEAD

Goodwill Southeast Georgia; Statesboro (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive health and dental benefits

Generous paid time off (PTO)

Free training and development programs

Celebratory activities

Free training and development programs

Job summary

A community-focused nonprofit organization in Statesboro, Georgia, is seeking a Donor Experience Lead to enhance the donor experience and supervise staff. In this role, you will manage daily operations at the donation site, ensuring compliance with standard operating procedures while providing outstanding customer service. Ideal candidates will have strong communication skills and a commitment to community values. This position includes competitive pay and comprehensive benefits.

Qualifications

• Ability to work flexible hours including nights and weekends.
• Strong eyesight and color definition.
• Experience using a hand truck.
• Commitment to outstanding customer service.

Responsibilities

• Supervise daily activities and staff at the assigned site.
• Greet donors promptly within 10 seconds and assist with unloading.
• Conduct team huddles and safety training sessions.
• Oversee training of new attendants and provide ongoing development.
• Maintain a clean and organized donation site.
• Ensure site is stocked with supplies and safe maintenance.
• Submit and review weekly paperwork.
• Address donor or customer concerns and escalate as needed.

Skills

Interpersonal communication skills

Customer service commitment

Organizational skills

Customer service

Safety awareness

Education

High school diploma or GED

Job description

TheDonor Experience Leadfor Goodwillsupports the store/site manager by providing leadership and training to donation personnel. This role involves both independent and collaborative duties, ensuring an exceptional donor experience in line with Goodwill SEGA standard operating procedures (SOPs). The Leadis responsible formaintaininga tidy work area andassistingin various operational tasks as needed, all while adhering to Goodwill SEGA rules, policies, and safety procedures.

Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

• Competitive weekly pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Celebratory activities
• Free training and development programs

Your Typical Day:

• Supervise the daily activities and staff at the assigned site.
• Greet donors promptly and courteously within 10 seconds; assist with unloading donations and offer tax receipts while maintaining accurate daily donation counts.
• Assist the manager with scheduling toensure site coverage at all times.
• Oversee and assist in the training of new attendants, providing ongoing development opportunities through training and feedback.
• Conduct team huddles and safety training sessions with staff.
• Maintain a clean and organized donation site.
• Ensure the donation site is stocked with necessary supplies and that maintenance is up to date.
• Collaborate with the Transportation Department to address the site's operational needs.
• Submit, review, and complete all assigned paperwork on a weekly basis.
• Safeguard all donations and company property, treating them with respect and care.
• Ensure compliance with all SOPs for assigned staff.
• Address donor or customer concerns; if not resolved immediately, refer to the Coordinator or Manager and document any issues promptly.
• Perform other miscellaneous tasks as assigned or directed.

What You’ll Need:

• High school diploma or GED, or relevant experience providing necessary skills and knowledge.
• Strong interpersonal communication skills.
• Ability to work a flexible schedule, including nights and weekends.
• Good eyesight and color definition.
• Experience or ability to use a hand truck.
• Ability to quickly assess donated goods and determine appropriate routing.
• Proficient in functional reading and writing.
• Commitment to providing outstanding customer service to every donor.
• Ability to supervise daily activities and staff effectively.
• Strong organizational skills to ensure the donation site is clean, organized, and well-stocked.
• Ensure outstanding customer service isprovided to every donor at all times.
• Lifting and carrying 40 – 60 pounds; Developed fine motor control (grasp, handle, manipulate objects with fingers.
• Ability to push/pull 100 pounds

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.

Learn more about Goodwill Here:https://www.youtube.com/watch?v=YlrM5WY5bLk

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application systemas a result ofyour disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at912.354.6611for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.