Donation Door Supervisor

Easterseals-Goodwill Northern Rocky Mountain; West Valley City (UT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, Dental

PTO

401(k) Retirement Plan

Tuition Assistance

Job summary

Easterseals-Goodwill Northern Rocky Mountain is seeking a hands-on Supervisor to oversee the Donation Door activities and support the overall facility operations in West Valley City, UT. This role requires cross-training across retail, production, and donation operations, with a focus on donor service, coaching staff, and consistent policy enforcement.

Flexible hours including evenings and weekends are required to meet daily and seasonal workflow.

Qualifications

• Must supervise Donation Door activities and adhere to ESGW policies.
• Cross-training required across retail, production, and donation operations.
• Willing to work flexible hours including evenings and weekends.

Responsibilities

• Balance activities to include Management by Walking Around and personally participating in the Donation Door area.
• Acts as a Driver of operations at the Donation Door - inspires, motivates, coaches, trains, monitors, and/or schedules the Donation Door team.
• Fills "out" positions
• Review Donation Door results on a daily, weekly, and monthly basis
• Conduct coaching conversations, as needed, to address deficiencies.
• Work with managers to request additional actions if coaching is not affecting the required result.
• Ensure Donation Door areas are organized and clean
• Performs duties according to the established Best Practices of ESGW
• Follows all policies and procedures outlined in the Retail Management Team Policy and Procedure Handbook
• Comply with, train staff, and ensure that all policies and procedures outlined in the Retail Associate Policy and Procedure Handbook are consistently enforced

Skills

Supervisory experience

Leadership

Coaching

Staff scheduling

Job description

Supervises Goodwill Donation Door activities to ensure that goals are met. Will serve, at times, as “Supervisor in Charge” of entire facility. Responsible for assuring a high level of donor service. Must ensure that Easter Seals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW.

Goodwill sites are subject to changing and unpredictable circumstances, especially regarding the ebb and flow of donations and the need to efficiently move a significant volume of goods through the production and retail store system. This position is expected to be responsive to these needs; showing initiative to accomplish the tasks at hand and being prepared to move between assignments as priorities change. Must be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations. Must be able to work flexible hours including evenings and weekends.

Requirements

• Balance activities to include Management by Walking Around and personally participating in the physical work in the Donation Door area.
• Acts as a Driver of operations at the Donation Door - inspires, motivates, coaches, trains, monitors, and/or schedules the Donation Door team.
• Fills "out" positions
• Review Donation Door results on a daily, weekly, and monthly basis
• Conduct coaching conversations, as needed, to address deficiencies. Work with managers to request additional actions if/when coaching is not affecting the required result.
• Ensure Donation Door areas are organized and clean
• Performs duties according to the established Best Practices of ESGW
• Follows all policies and procedures outlined in the Retail Management Team Policy and Procedure Handbook
• Comply with, train staff, and ensure that all policies and procedures outlined in the Retail Associate Policy and Procedure Handbook are consistently enforced

Physical Requirements

• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all job requirements.
• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance
• Able to stand, stoop, bend, or carry for entire shift
• Tolerance to extreme changes in temperature and humidity
• Must be able to work flexible hours, evenings, and weekends or longer shifts if needed.
• May be required to work more than 40 hours per week
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• 0-2 years
• Previous supervisory experience preferred.

Easterseals-Goodwill Offers a Comprehensive & Competitive Benefits Package Including

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.

Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.

If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.