Donor Experience & Engagement Specialist

University at Buffalo; Buffalo (NY); On-site; USD 47,000 - 52,000; Full time

Job summary

The University at Buffalo seeks a Donor Experience Coordinator within University Advancement to create meaningful donor engagement and recognition programs, coordinate donor events, and support gift societies to strengthen lifelong relationships that advance UB’s mission.

You will work closely with the Senior Director of Donor Experience and cross-functional teams to ensure donors feel valued, appreciated, and connected to the impact of their philanthropy across the university.

Qualifications

• Bachelor’s degree and 1 year of relevant professional experience.
• Exceptional interpersonal skills with a professional demeanor and strong communications skills (both verbal and written).
• Sound judgment and the ability to engage effectively with both internal and external stakeholders.
• Demonstrated discretion and confidentiality in handling sensitive matters.
• Strong technical proficiency, with expertise in Microsoft Office programs, including Excel and PowerPoint.
• Excellent organizational, multi-tasking, and project management skills.
• Attention to detail and a commitment to accuracy.

Responsibilities

• Coordinate donor recognition and gift society programs by supporting member communications, benefit fulfillment, record maintenance, promotions, stewardship activities, recognition signage, and related initiatives.
• Manage program information and operations using the division’s customer relationship management system to maintain records, process updates, produce mailing lists and reports, and track donor engagement.
• Support donor events and experiences by coordinating registration, communications, nametags, signage, materials, seating, hospitality, and onsite event execution.
• Oversee promotional materials and inventory through vendor coordination, order management, licensing compliance, distribution, and maintenance of event and program supplies.
• Contribute to effective project delivery by assisting with schedules, operational planning, program metrics, administrative processes, and continuous improvement efforts.
• Provide exceptional service by responding to donor inquiries professionally and collaborating with colleagues across University Advancement.

Skills

Interpersonal skills

professional demeanor

communications (verbal & written)

organizational skills

multi-tasking

project management

initiative & follow-through

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

PowerPoint

Job description

The University at Buffalo seeks a Donor Experience Coordinator within University Advancement to create meaningful donor engagement and recognition programs, coordinate donor events, and support gift societies to strengthen lifelong relationships that advance UB’s mission.

You will work closely with the Senior Director of Donor Experience and cross-functional teams to ensure donors feel valued, appreciated, and connected to the impact of their philanthropy across the university.