Donation Processing & Donor Experience Specialist

Kroc Center; Cudahy (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid vacation & sick time

403(b) retirement savings plan

Optional life insurance

Voluntary benefits options

Employer funded pension plan

Job summary

The Salvation Army Thrift Store is hiring a Donation Attendant to greet donors, process donations, and maintain an organized donation area. This role blends customer service with practical tasks to support community programs.

You will learn the donation process through paid training and be supported by store leadership while building retail and customer service skills in a team-oriented environment.

Qualifications

• High School Diploma or currently pursuing.
• Strong English communication for donor and team interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass pre-employment background check.
• Must be available for a flexible schedule including weekends, holidays and evenings.

Responsibilities

• Greet donors and provide exceptional donor service.
• Process and track donations accurately.
• Maintain a clean and organized donation area.
• Assist with loading/unloading Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and equipment.
• Report any complaints, damage, or injuries in the donation area.
• Guide donors on acceptable materials and information about pickup services for heavy items.

Skills

Customer service

Donor service

Communication

Basic math

Computer literacy

Flexibility

Education

High School Diploma

Tools

POS systems

Microsoft Office

Job description

The Salvation Army Thrift Store is hiring a Donation Attendant to greet donors, process donations, and maintain an organized donation area. This role blends customer service with practical tasks to support community programs.

You will learn the donation process through paid training and be supported by store leadership while building retail and customer service skills in a team-oriented environment.