Backroom Processing Associate

The Salvation Army USA Central Territory; Loves Park (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid vacation

Sick time

Holidays

Life insurance (voluntary)

403(b) retirement savings plan

Employee discount

Employee assistance program

Pension plan

Job summary

The Salvation Army Thrift Store in Loves Park, IL is seeking a friendly Donation Attendant to greet donors, process donations, and keep the donation area organized. This part-time role involves customer service, accurate handling of items, and supporting our mission in the community.

You will work 24 hours per week, including evenings and weekends as scheduled, with paid time off and optional benefits. Training is provided to learn store procedures, safety practices, and pickup guidance for

Qualifications

• Customer service oriented role requiring friendly interaction with donors.
• Ability to process and track donations accurately and efficiently.
• Maintain a clean, organized donation area and follow center policies.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

Customer service

Donations processing

Team player

Communication

Job description

Location

Loves Park, IL

Pay

$15.00 per hour

Job Type

Part-time

Schedule

24 hours per week, including evenings, weekends, and holidays as scheduled

Benefits

• Paid vacation, sick time, and holidays, prorated by scheduled hours
• Optional voluntary life insurance
• 403(b) retirement savings plan
• Access to additional voluntary benefit options
• Employer funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

What You'll Do

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!