Donation Processing Associate

The Salvation Army USA Central Territory; Loves Park (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid vacation and sick time

Holiday pay

403(b) retirement savings plan

Voluntary life insurance

Employer funded pension

Job summary

The Salvation Army USA Central Territory is seeking a part-time Donation Processing Associate in Loves Park, IL. You will greet donors, process donations, and keep the donation area organized while supporting truck loading and production tasks.

This role offers on-site duties, a friendly team environment, and opportunities to develop customer service and retail skills through paid training and leadership coaching.

Qualifications

• Experience in customer service preferred.
• Ability to process donations accurately.
• Willingness to work flexible evenings, weekends and holidays.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries in the donation area.
• Guide donors on acceptable materials and information about pickup services for heavy items.

Skills

Customer service

Donations processing

Team player

Inventory awareness

Tools

POS systems

Job description

Donation Processing Associate

Location: Loves park, IL Pay: $15.00 per hour Job Type: Part-time Schedule: 24 hours per week, including evenings, weekends, and holidays as scheduled

Benefits

• Paid vacation, sick time, and holidays, prorated by scheduled hours
• Optional voluntary life insurance
• 403(b) retirement savings plan
• Access to additional voluntary benefit options
• Employer funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

What You'll Do

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!