Donor Experience Associate - Part-Time

Horizon Goodwill Industries; Frostburg (MD); On-site; USD 17,047 - 24,280; Part time

Job summary

Horizon Goodwill Industries at the Frostburg Retail Store in Frostburg, MD 21532 is seeking a Donor Greeter for a part-time role. The position focuses on accepting donations and delivering a positive donor experience through outstanding customer service.

The role involves greeting customers, evaluating donations, and maintaining a clean, organized donation area. Candidates must be able to lift up to 50 lbs and are expected to uphold the organization’s mission and safety standards.

Qualifications

• Background checks (pre-screenings) may be required.
• Ability to lift, push, and pull up to 50 lbs with or without assistance.

Responsibilities

• Greet and assist all customers.
• Provide exceptional customer service and professionally reject items not accepted.
• Determine usable and saleable donations per guidelines.
• Accurately track donations according to management standards.
• Maintain proper staging of donated goods and assist with workstations.
• Ensure a clean, organized donation area and follow safety procedures.

Skills

Customer service

Lift up to 50 lbs

Job description

Horizon Goodwill Industries at the Frostburg Retail Store in Frostburg, MD 21532 is seeking a Donor Greeter for a part-time role. The position focuses on accepting donations and delivering a positive donor experience through outstanding customer service.

The role involves greeting customers, evaluating donations, and maintaining a clean, organized donation area. Candidates must be able to lift up to 50 lbs and are expected to uphold the organization’s mission and safety standards.