Donor Experience Ambassador

Habitat For Humanity; Anaheim (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Habitat OC in Anaheim, CA is seeking a Donations Ambassador to greet donors, assist with drop-offs, and represent Habitat OC with friendly, mission‑driven service at the ReStore.

You will inspect incoming donations for quality, document and price items for merchandising, and support processing, organization, and display on the shop floor. A high school diploma and 1–2 years in retail or customer service are preferred.

Qualifications

• High school diploma or equivalent required; customer service coursework is a plus.
• 1–2 years of experience in retail, warehouse, or customer service preferred.
• Valid California driver’s license and clean driving record may be required.

Responsibilities

• Greet and engage donors in a friendly, professional manner.
• Assist donors with unloading, sorting, and staging donations.
• Inspect donated items for cleanliness, condition, and compliance with donation guidelines.
• Determine the appropriate disposition of items that do not meet quality standards (e.g., recycling or disposal).
• Accurately document, categorize, price, and prepare items for merchandising.
• Assist in maintaining organized records of donations received.
• Support ReStore staff and volunteers in processing, organizing, and moving items to the sales floor.
• Assist with merchandise display and replenishment to ensure an attractive, shopper-friendly environment.
• Collaborate with warehouse and donation teams to ensure efficient inventory flow.
• Help maintain a clean, safe, and organized donation area and ReStore environment.
• Work closely with Store Management to ensure donation processes are efficient and consistent.
• Share donor feedback and suggestions for process improvement.
• Participate in training sessions on donation standards, safety, and customer service.
• Support the training of new staff and volunteers on donation intake and quality control procedures.
• Follow all ReStore and Habitat OC safety policies and procedures.

Skills

Customer service

Interpersonal communication

Detail-oriented

Organized

Multitasking

Team player

Proactive

Basic computer skills

Education

High school diploma or equivalent

Customer service training

Tools

POS system

Data entry

Record-keeping

Job description

Habitat OC in Anaheim, CA is seeking a Donations Ambassador to greet donors, assist with drop-offs, and represent Habitat OC with friendly, mission‑driven service at the ReStore.

You will inspect incoming donations for quality, document and price items for merchandising, and support processing, organization, and display on the shop floor. A high school diploma and 1–2 years in retail or customer service are preferred.