Donor Engagement Specialist — Outreach & Relationships

Jewish Voice Ministries International; Phoenix (AZ); Hybride; USD 40 000 - 60 000; Plein temps

Résumé du poste

Jewish Voice Ministries International seeks a Partner Engagement Specialist in Phoenix to build real relationships with Shalom Partners through outbound calls, expressing appreciation, sharing campaigns, and guiding supporters toward deeper involvement.

The role is based in Phoenix with a path to a hybrid schedule after 90 days; you will document conversations, collaborate with the Philanthropy team, and represent the ministry with warmth and integrity.

Qualifications

• High school diploma or GED required; additional education in communications, ministry, or fundraising a plus.
• One or more years of outbound calling, donor relations, customer service, retention, or fundraising experience preferred.
• Strong verbal communication and active listening skills, with the ability to build rapport naturally.
• Comfortable initiating conversations and maintaining a steady outbound calling cadence.
• Persistent, resilient, and positive, even through a difficult call.
• Detail-oriented, with strong documentation and follow-through skills.
• Proficiency with Microsoft Office; CRM or donor management system experience a plus.
• Spanish speaking ability a plus.

Responsabilités

• Make proactive outbound calls to Shalom Partners and other ministry partners to express appreciation and strengthen relationships.
• Participate in outbound campaign calling efforts, sharing approved ministry campaigns, matching gift opportunities, and special appeals with partners.
• Reconnect with partners whose giving has lapsed or declined and help them find ways to stay meaningfully engaged.
• Use active listening, thoughtful questions, and prayer when appropriate to understand each partner's story.
• Assist partners with recurring gift changes, renewals, and additional gifts, always respecting each partner's preferences and decisions.
• Recognize partners ready for a deeper relationship and connect them with our Philanthropy team.
• Accurately document every partner conversation and follow-up in the partner database.
• Represent Jewish Voice Ministries International with professionalism, warmth, and integrity on every call.

Connaissances

Outbound calling

Donor relations

Customer service

Formation

High school diploma or GED

Outils

Microsoft Office

CRM

Description du poste

Jewish Voice Ministries International seeks a Partner Engagement Specialist in Phoenix to build real relationships with Shalom Partners through outbound calls, expressing appreciation, sharing campaigns, and guiding supporters toward deeper involvement.

The role is based in Phoenix with a path to a hybrid schedule after 90 days; you will document conversations, collaborate with the Philanthropy team, and represent the ministry with warmth and integrity.