Donor Engagement & Acquisition Specialist

Goodwill Industries of Houston; Spring (TX); On-site; USD 29,000 - 38,000; Full time

Job summary

Goodwill Houston is seeking a Donor Acquisition Specialist at the Rayford ADC location in Spring, TX. The role involves greeting donors, processing donations, and ensuring accurate records while upholding policies and driving efficient operation.

The candidate will interact with donors, assist with loading/unloading, and support safety and housekeeping. This position requires reliable transportation and flexible scheduling.

Qualifications

• Previous customer service experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Perform GRATIS steps when accepting donations: Greet, Receipt, Assist, Thank, Invite, Sort.
• Provide excellent customer service, show appreciation to donors, and invite them to return.
• Collect donations using donation carts and sort them into categories.
• Maintain accurate records of donations and issue completed donation receipts to all donors.
• Communicate clearly with the ADC Area Manager, Transportation Department and leadership.
• Assist with keeping production supplies available and with loading/unloading donations.

Skills

Customer service

Communication

Flexible schedule

Reliable transportation

Education

High school diploma or equivalent

Job description

Goodwill Houston is seeking a Donor Acquisition Specialist at the Rayford ADC location in Spring, TX. The role involves greeting donors, processing donations, and ensuring accurate records while upholding policies and driving efficient operation.

The candidate will interact with donors, assist with loading/unloading, and support safety and housekeeping. This position requires reliable transportation and flexible scheduling.