Donor Data Processing Specialist - Hybrid DC

Project HOPE; District of Columbia; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

403(b) retirement plan

Paid leave

Comprehensive benefits package

Job summary

Project HOPE, an international NGO, is seeking a Gift & Data Processing Specialist in Washington, DC, with a hybrid schedule. You will process donor gifts in Raiser's Edge NXT, maintain donor records, and ensure accurate coding across mail and online channels.

The role emphasizes high-volume data work, data hygiene, and collaboration with the Finance and Donor Services teams. Requirements include 2+ years of gift processing experience, strong Excel skills, and a bachelor’s degree or higher.

Qualifications

• 2+ years of hands-on gift entry and/or gift processing in Raiser's Edge NXT or Raiser's Edge 7.
• Great attention to detail; able to process high volumes of gift data and audit own’s work with a high degree of accuracy.
• Working knowledge of gift processing practices, including batch entry, gift coding, and basic reconciliation.
• Highly organized and self-motivated, with a demonstrated track record of successfully working both independently and collaboratively as part of a team, and the ability to meet deadlines during high-volume periods (e.g., calendar year-end).
• Proficiency in Microsoft Excel, including sorting, filtering, and reviewing large data sets; familiarity with Microsoft Word and SharePoint.
• Ability to handle confidential donor and financial information with discretion.
• Bachelor’s Degree or higher in a related field.

Responsibilities

• Process gifts in Raiser's Edge NXT (our database of record) through batch entry and large-file imports, covering gifts received by mail, online through FundraiseUp, and through third-party platforms such as Chariot and Tiltify.
• Process all gift types, including checks, credit cards, EFT/ACH, recurring gifts, pledges, pledge payments, donor-advised funds, and matching gifts according to established batch procedures.
• Process high volumes of direct mail and other mass market gifts (approximately 350,000 gifts per year, with peaks of 10,000 per week during calendar year-end); ensure appeal, campaign, fund, and package codes are accurate so results can be tracked by solicitation.
• Import and validate gift data files from our caging vendor and other donation sources; perform quality assurance reviews, resolve exceptions before committing batches, and provide feedback on gift data files in coordination with the Associate Director, Data Operations.
• Create new constituent records and update existing records (addresses, names, contact preferences, and other information) based on gift information, returned mail, and donor correspondence.
• Maintain data hygiene by searching for and preventing duplicate records and flagging potential duplicates for merging.
• Balance and reconcile daily gift batches against deposit reports, and work with the Finance department to resolve discrepancies.
• Identify obstacles and risks for gift processing, document and elevate recurring issues, and recommend efficient and effective solutions.
• Collaborate with donor services colleagues when donor outreach is needed to address gift questions.
• Follow and maintain Project HOPE gift processing policies and procedures and ensure the safe and secure handling of donor information in alignment with the privacy policy.
• Provide backup coverage for gift processing and donor services colleagues when needed.
• Maintain supporting documentation and records related to gift processing.
• Document processes, keep procedure guides current, and share knowledge with gift processing colleagues to support training and continuity.
• Participate in special projects and perform other duties as assigned.

Skills

Gift processing

Data entry

Excel proficiency

Attention to detail

Data confidentiality

Team collaboration

Time management

Education

Bachelor’s degree or higher

Tools

Raiser’s Edge NXT

ImportOmatic

SharePoint

Microsoft Word

Microsoft Excel

Job description

Project HOPE, an international NGO, is seeking a Gift & Data Processing Specialist in Washington, DC, with a hybrid schedule. You will process donor gifts in Raiser's Edge NXT, maintain donor records, and ensure accurate coding across mail and online channels.

The role emphasizes high-volume data work, data hygiene, and collaboration with the Finance and Donor Services teams. Requirements include 2+ years of gift processing experience, strong Excel skills, and a bachelor’s degree or higher.